Information Technology Desktop Support

Sky Systems, Inc. (SkySys); Zug; Vor Ort; CHF 60’000 - 85’000; Vollzeit

Zusammenfassung

A leading technology services provider seeks an IT Desktop Support Technician in Zug. The role involves troubleshooting hardware and software issues, providing technical support to users, and maintaining systems efficiently. Candidates should possess strong communication skills and relevant certifications, with an emphasis on customer satisfaction and teamwork.

Qualifikationen

• 3-5 years of IT Infrastructure support experience.
• Experience with desktop imaging and problem management.
• Knowledge of TCP/IP, DNS, DHCP, VPN, RDP.

Aufgaben

• Provide IT support by troubleshooting hardware, software, and operating system issues.
• Assist with desktop imaging, application installation, and printer troubleshooting.
• Engage in repeat call analysis to develop preventive actions.

Kenntnisse

Troubleshooting

Good Communication

Customer Management

Ausbildung

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Jobbeschreibung

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Site Address: Zählerweg 10, Zug, 6300, Switzerland Requirement: 5 days a week (Monday to Friday)

Job Requirements:

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

Must haves:

• Desktop imaging
• Application Installation / support
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool

_ Non-Technical_

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules