Inetum - Senior Service Delivery Manager

ictjob.be; Bern; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Zusammenfassung

Inetum, a European leader in digital services, seeks a Service Delivery Manager to own the daily governance of large, complex IT outsourcing agreements, ensuring operational excellence and strategic impact.

You will elevate service delivery by building strong customer relationships, translating data into actionable insights, and coordinating with Sales, Solution Architects, and Project Managers to drive new ideas into reality, while safeguarding margins and accurate invoicing.

Aufgaben

• Drive strong SLA and KPI performance by working with Operations teams and translating data into actionable insights
• Build lasting customer relationships through regular reviews, performance discussions, and forward-looking ideas
• Take ownership of financials: monitor budgets, safeguard margins, and ensure accurate invoicing
• Act as a connector between Sales, Solution Architects, and Project Managers to bring new ideas to life
• Proactively identify opportunities for your customer and for Inetum, and lead them from idea to implementation

Jobbeschreibung

Inetum is a European leader in digital services. Every day, the Group's 27.000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility.

In response to a market that has been growing steadily for over 30 years, Inetum has made the deliberate choice to refocus on 4 core businesses in order to gain strength and offer customized solutions tailored to the specific needs of its customers: consulting (Inetum Consulting), infrastructure and application management (Inetum Technologies), software implementation (Inetum Solutions) and its own software publishing business (Inetum Software). Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

Do you thrive at the heart of an organisation, where everything comes together? Are you energized by connecting people, driving performance, and creating impact? Then Inetum might be exactly what you're looking for.

As a Service Delivery Manager, you are the key link between our customers and our organization. You take ownership of the daily governance of large and complex IT outsourcing agreements and ensure everything runs smoothly—both operationally and strategically.

You don't just manage services—you elevate them. By building strong relationships and spotting opportunities, you help customers grow while continuously improving our internal ways of working. In short, you become a trusted advisor who truly makes a difference.

What you'll do

• Drive strong SLA and KPI performance by working closely with Operations teams and translating data into actionable insights
• Build lasting customer relationships through regular reviews, performance discussions, and forward-looking ideas
• Take ownership of financials: monitor budgets, safeguard margins, and ensure accurate invoicing
• Act as a connector between Sales, Solution Architects, and Project Managers to bring new ideas to life
• Proactively identify opportunities—for your customer and for Inetum—and lead them from idea to implementation

Additional information

• A high-impact role where you take ownership of complex infrastructure projects that shape customer success and business outcomes.
• A workplace that invests in you, offering training opportunities, certifications, and support to further develop your project management and technical skills.
• The chance to coach and mentor junior project managers, helping them grow while strengthening your own leadership capabilities.
• Variety in your work: you'll collaborate with different customers across diverse industries and environments, giving you broad exposure and constant learning opportunities.
• Autonomy and trust to drive decisions, manage your team, and shape project execution in a way that aligns with your expertise.
• Collaboration with strong technical teams — engineers, analysts, architects — giving you a chance to deepen your understanding of ICT infrastructure and operational practices.
• Career growth paths, whether toward senior project leadership, program management, or specialized technology domains.
• A supportive PM community, encouraging knowledge sharing, best practices, and continuous improvement.
• A culture that values…