In-Store Operations / Sales Advisor - Geneva

BOGGI MILANO; Genf; On-site; CHF 60,000 - 80,000; Full time

Benefits offered by this job

Competitive fixed salaries

Job summary

BOGGI MILANO in Geneva is seeking a detail-oriented retail operations assistant to manage the cash register, invoicing, payments and Tax Free processes, while supporting omnichannel sales activities with Click & Collect and Seek & Send.

You will collaborate with Sales Advisors to deliver an exceptional customer experience, maintain organized back-office records, and handle daily tasks efficiently in a fast-paced premium fashion environment.

Qualifications

• At least one year of retail back-office/operations experience.
• Strong organizational skills with attention to detail.
• Proficient IT skills and experience with management systems.
• Good command of French and English; other languages a plus.

Responsibilities

• Accurately manage cash register, invoicing, payments, and Tax Free.
• Lead omnichannel sales activities (Click & Collect, Seek & Send).
• Provide customer service support.
• Collaborate with Sales Advisors to ensure excellent customer experience.
• Maintain balanced, proactive attitude and efficient time management.
• Prioritize daily tasks effectively.

Skills

Retail back-office

Organizational skills

IT proficiency

Attention to detail

Customer service

Tools

Management systems

Job description

Role

• Accurately manage cash register, administrative and back-office operations within the store (cash transactions, invoicing, payments, Tax Free), in compliance with company procedures;
• Manage all activities related to omnichannel sales (Click&Collect, Seek&Send) in compliance with established deadlines and guidelines;
• Provide customer service support when required;
• Work in synergy with colleagues, supporting them in the sales process and contributing to a climate of mutual trust;
• Maintain a positive, balanced and constructive approach, even in high-pressure situations, demonstrating consistency and a strong work ethic with a continuous improvement mindset;
• Facilitate customer interaction with Sales Advisors in order to ensure an excellent customer experience;
• Manage time and daily priorities effectively.

Who You Are

• You have at least one year of experience in retail back-office/operations, preferably within the premium fashion sector;
• You have strong organisational skills and attention to detail, with good proficiency in using IT and management systems;
• You have a good command of French and English; additional languages will be considered a plus.

What We Offer

• Development opportunities in retail leadership, selling ceremony and product knowledge;
• A meritocratic environment that encourages ownership and responsibility, as well as professional and financial growth;
• Getting rewarded for your own successes, through our competitive fixed salaries as indicated below (the amount indicated is based on a Full-Time Equivalent position and will be set up according to the candidate’s seniority). A rewarding incentive scheme is also in place, offering the opportunity to increase total compensation!