Hybrid License Support Engineer — EDA Software & Licensing

Siemens Mobility; Schweiz; Hybrid; CHF 19.000 - 39.000; Vollzeit

Zusammenfassung

Siemens Industry Software is seeking a Support Agent in the Licensing and Enablement group to help customers set up and license Siemens DISW software. You will handle support requests via the Support Website or phone, resolving installation and licensing issues and documenting activities.

This role emphasizes FlexNet licensing expertise, and requires Windows or Linux administration knowledge. A Bachelor's degree in a related field and 3–5 years in software QA, support, or IT operations are

Qualifikationen

• Bachelor's degree in CS/CE/IT or related field.
• 3–5 years of experience in Software QA, Software Support, or IT Operations.
• Significant experience with software installation and deployment.
• Expertise in Windows system administration.
• Basic understanding of computer networking requirements.

Aufgaben

• Manage daily support cases by handling multiple customer requests and keeping them updated until they are resolved.
• Document activities for each case so that the customer and team have pertinent information.
• Create Knowledge Articles covering common issues for the Support Website.
• Develop and maintain expertise in FlexNet licensing and Siemens DISW licensing implementation.
• Work with a globally diverse team of Support Agents and share expertise as needed.
• Reproduce technical issues for reporting to developers and create internal test cases.
• Familiarize yourself with the DISW software portfolio and handle requests confidently.
• Communicate with stakeholders at all levels to resolve issues.

Kenntnisse

Software QA

Software support

Windows administration

Networking basics

Verbal communication

Written communication

Scripting: PowerShell

Ausbildung

Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field

Tools

FlexNet licensing

Mentor PADS/Expedition

Jobbeschreibung

Siemens Industry Software is seeking a Support Agent in the Licensing and Enablement group to help customers set up and license Siemens DISW software. You will handle support requests via the Support Website or phone, resolving installation and licensing issues and documenting activities.

This role emphasizes FlexNet licensing expertise, and requires Windows or Linux administration knowledge. A Bachelor's degree in a related field and 3–5 years in software QA, support, or IT operations are