SaaS Technical Support Engineer — Hybrid (SSO/DNS)

Frontify; Sankt Gallen; Hybrid; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

25 days annual leave

Parental & family care leave

Home office setup budget

Wellbeing & learning allowances

Pension fund contributions

Zusammenfassung

Frontify is seeking a Technical Customer Support Specialist to be the trusted technical problem-solver for customers. You will handle emails, chat, and occasional calls, resolving issues promptly and guiding customers to successful go-lives while improving our AI-assisted support and knowledge base.

You’ll coordinate with Engineering and Product on complex issues, own setups like SSO and Custom Domain, and contribute to a high-quality customer experience in a dynamic, inclusive environment.

Qualifikationen

• Fluent in German and English.
• Experience in a technical, customer-facing SaaS support role.
• Comfortable owning issues end-to-end and communicating with customers and internal teams.

Aufgaben

• Be the technical front line for customers via Intercom (email and chat) and occasional calls.
• Troubleshoot, diagnose root causes, provide workarounds and report bugs to Engineering.

Kenntnisse

German

English

SaaS support

Intercom

Technical troubleshooting

Tools

Intercom

Jobbeschreibung

Frontify is seeking a Technical Customer Support Specialist to be the trusted technical problem-solver for customers. You will handle emails, chat, and occasional calls, resolving issues promptly and guiding customers to successful go-lives while improving our AI-assisted support and knowledge base.

You’ll coordinate with Engineering and Product on complex issues, own setups like SSO and Custom Domain, and contribute to a high-quality customer experience in a dynamic, inclusive environment.