Head Origination

Cembra Money Bank AG; Zürich; Hybrid; CHF 180,000 - 260,000; Full time

Benefits offered by this job

Flexible work from home up to 40%

Diversity with international team

Job summary

Cembra Money Bank AG in Zürich seeks a visionary senior leader to head Origination, building a high-performing team focused on learning, accountability, and customer-centric excellence. The role oversees a broad, regulated operations function and requires strong collaboration with Product, Technology and Risk to deliver seamless customer journeys.

You will own the end-to-end Origination value chain, drive KPI-led performance, and steer digital transformation including automation and AI-enabled

Qualifications

• Experience leading large operational departments in banking or regulated sectors.
• Proven ability to translate strategy into scalable capabilities.
• Experience with digital transformation and large-scale change.
• English fluency; German is a strong advantage.

Responsibilities

• Lead and develop the Origination organization to high performance and a culture of learning, accountability, engagement, and innovation.
• Own and continuously improve the end-to-end Origination value chain for efficiency, scalability and customer-centric operations.
• Drive business performance via KPIs, service levels, conversion metrics, productivity indicators and data-driven decisions.
• Shape the future Origination operating model through digitalization, automation, AI-enabled processes and strategic transformation.
• Partner with Product, Technology, Risk, Commercial and other stakeholders to design seamless customer journeys and growth initiatives.
• Ensure robust risk management, regulatory compliance, governance and operational resilience across Origination activities.

Skills

Leadership

Operations leadership

Banking experience

Digital transformation

Data-driven decision-making

Process automation

AI enablement

English fluency

German advantageous

Education

Academic degree or comparable qualification

Job description

What exactly you will do here:

• Lead and develop a high-performing Origination organization, fostering a culture of learning, accountability, engagement, innovation, and operational excellence
• Own and continuously improve the end-to-end Origination value chain, ensuring efficient, scalable, and customer-centric operations
• Drive business performance through clear KPIs, service levels, conversion metrics, productivity indicators, and data-driven decision-making
• Shape and drive the future Origination operating model through digitalization, intelligent automation, AI-enabled processes, and strategic transformation initiatives that enhance customer experience, increase scalability, improve workforce productivity and support sustainable growth
• Partner closely with Product, Technology, Risk, Commercial and other stakeholders to design and deliver seamless customer journeys and strategic growth initiatives
• Ensure robust risk management, regulatory compliance, governance, and operational resilience across all Origination activities

What we're looking for:

• Academic degree or comparable professional qualification, combined with extensive leadership experience in customer operations within banking, financial services, insurance, or another regulated environment, with a strong track record in leading larger operational departments
• Inspirational and resilient leader with a growth mindset, skilled at building high-performing teams, navigating complexity, and leading through change
• Proven ability to translate strategic ambitions into scalable operational capabilities and sustainable business outcomes
• Strong track record of driving digital transformation, process modernization, and large-scale change initiatives with measurable business impact
• Expertise in customer journey management, data-driven performance steering, automation, AI, and operational excellence
• Fluent in English, German skills is a strong advantage

This is what you'll get:

• Firstly, perhaps the most important thing: A positive working atmosphere. We’re really different. We’ve tried to make this tangible for you here.
• Our success has many faces: People from over 40 nations pull together here. This makes us diverse and international. This is also what our employees said in an anonymous survey – thank you for your engagement – we’re constantly improving.
• Flexible working arrangements:Work up to 40% from home. This allows you to stay in your personal groove and to optimise your life-work balance.
• Our leaders:They set a good example. At least that's what your potential future colleagues said in the annual “Great Place to Work survey”.
• Why just good when you can do better? If that's how you tick, then you’re in the right place here. Because here you can try out things, take on new responsibilities and move us forward with your ideas. To put it succinctly: Use your strengths and talents to actively shape Cembra.

More about our benefits? Click here.

3-2-1... Ignition! Bring yourself and your experience and ideas to us and let's take off together. If you have any questions before applying, you’re in good hands with Rahel Guidara, Strategic Partner People & Culture – she has all the details. #CallMeByMyFirstName