Head Of Support Applications

WhatJobs; Genf; Vor Ort; CHF 100’000 - 150’000; Vollzeit

Zusammenfassung

A leading company in Switzerland seeks a Team Leader for the Quality Tool Chain, responsible for managing crucial applications and fostering relationships with stakeholders. You will lead a team, define roadmaps, and enhance tools to meet business needs while offering flexible working options and a competitive salary.

Leistungen

Flexible working options

Access to training opportunities

Attractive working conditions

Qualifikationen

• Minimum of 5 years' experience in a leadership role within software/toolchain management.
• Proficient in English; good command in French and/or German is a plus.

Aufgaben

• Manage critical tools and applications including Jira Cloud, Confluence Cloud, and Polarion.
• Lead a team of five engineers and collaborate with external suppliers.
• Define and evolve the strategic roadmap for the toolchain.

Kenntnisse

Leadership

Decision making

Building relationships

Configuration of software

Ausbildung

Degree in Computer Science, Information Technology, or a related engineering field

Tools

Jira Cloud

Polarion

Confluence Cloud

Jobbeschreibung

In this role, you will be responsible for the tools that make up the Quality Tool Chain. As the team leader you ensure that the end-user requests are answered on-time and on-quality. You elaborate the roadmap of the Quality Tool Chain and ensure its implementation by the team and with the support of the external suppliers.

• Own and manage a suite of critical tools and applications, including Jira Cloud, Confluence Cloud, Polarion, OpenText, and others
• Lead a team of five engineers and supervise the collaboration with external integrators and suppliers
• Ensure high-quality support to the end users and foster strong relationships with internal stakeholders
• Define and evolve the strategic roadmap for the toolchain to align with business needs
• Improve the tool chain by implementing robust digital interfaces and enforcing best practices and standards
• Track costs compared to approved budget

What we are looking for :

• Degree in Computer Science, Information Technology, or a related engineering field
• Minimum of 5 years' experience in a leadership role within software or toolchain management
• Proven experience with Jira Cloud or Polarion
• Hands-on experience with the interaction with end-users and the configuration of software
• Decision making : You make timely decisions, adjust them when necessary, and mitigate the influence of bias or emotions in the decision-making process
• Building relationships : You express gratitude and appreciation, respect personal boundaries, and invest time in genuinely caring for others and maintaining your network
• Proficient in English written and orally, good command in French and / or German is a plus

What we offer :

We offer flexible working options, depending on the role, and a competitive salary with attractive working conditions and numerous fringe benefits. Our employees have access to a wide range of training opportunities to support their growth and development. As an equal-opportunity employer, we are committed to building a diverse and inclusive team, bringing together people of different identities and backgrounds.