HEAD OF RETAIL OPERATIONS SWISS MARKET 100%

The SWATCH Group; Biel; Vor Ort; CHF 100’000 - 120’000; Vollzeit

Zusammenfassung

A leading company in the watch industry seeks a Retail Operations Manager to oversee the operations of 20 stores, managing around 130 employees. This role involves budget management, sales performance analysis, and the enhancement of internal processes. The successful candidate will exhibit strong leadership, analytical abilities, and experience in retail management, contributing to the growth of the Swatch Retail brand.

Qualifikationen

• Experience in retail operations management.
• Strong leadership and team management skills.
• Proven ability in budget control and strategic planning.

Aufgaben

• Supervise operations of 20 stores, leading a team of approximately 130 employees.
• Manage budget, sales indicators, and store performance.
• Conduct regular store visits and support marketing activities.

Kenntnisse

Leadership

Budget Management

Process Optimization

Analytical Skills

Human Resources Management

Jobbeschreibung

Job description

In this role, you will supervise the operations of 20 stores, and you will lead the Business Development Managers and the back-office team, currently around 130 employees. You represent Swatch Retail, act as an entrepreneur and are responsible for the entire organization and management of Retail.

The scope of duties includes the following activities:

• Responsibility and control for the turnover, budget and sales indicators, including setting targets for each store
• Optimisation and development of processes and structures
• Analysis and preparation of reports and statistics to monitor the development of the distribution network
• Human resources
  • Management, support and motivation of ~9 employees (direct reports)
  • Assistance with the recruitment of management staff
  • Intervention at the POS in case of problems with personnel (with HR and Retail Area Managers)
• Responsibility for the stock and inventory of the stores
• Regular Store Visits in the market
• Control of marketing expenses, cooperation in the implementation/planning of marketing activities inside and outside the stores
• Management and further development of the Retail Trainer and assistance in expanding and optimising the internal development program
• Distribution network expansion: all administrative and organizational work related to the renovation and opening of new Swatch Stores + Pop-Up Stores (including the preparation of business plans, budgeting, planning, etc.)
• Supervision and negotiation of contracts for the stores
• Together with the Retail Development & Visual Merchandising team, supervise the projects related to this team (store renovations, VM Guidelines, etc)