Head of Quality, Accountability & Performance - Lausanne, Switzerland

Terre des hommes - Aide à l'enfance dans le monde - Fondation; Lausanne; Vor Ort; CHF 92’000 - 114’000; Vollzeit

Zusammenfassung

Une organisation humanitaire internationale recherche un Responsable, Qualité, Responsabilité & Performance pour diriger la mise en œuvre des objectifs Tdh 2025-2028 à son siège à Lausanne. Le candidat idéal doit avoir un minimum de 5 ans d'expérience et une solide formation en développement stratégique et qualité. Le rôle implique des responsabilités de gestion d'équipe, de supervision des projets et de définition de critères de qualité, avec une rémunération compétitive et des possibilités de développement professionnel.

Qualifikationen

• Diplôme universitaire (BA, MA) ou équivalent en qualité et responsabilité.
• Au moins 5 ans d'expérience dans un poste similaire.
• Capacité à rédiger des documents en français et anglais.

Aufgaben

• Développer et proposer la méthodologie et les outils pour la stratégie institutionnelle.
• Superviser les projets institutionnels et assurer leur alignement avec les priorités de l'organisation.
• Gérer l'équipe qualité et responsabilité et promouvoir l'innovation.

Kenntnisse

Communication interpersonnelle

Flexibilité

Analyse stratégique

Ausbildung

Diplôme universitaire en développement stratégique ou qualité

Tools

MS Office

Jobbeschreibung

Start date: 15.09.2025

Duration : open-ended contract

Work percentage: 100%

Place of work : Tdh HQ in Lausanne, Switzerland

Deadline for applications: 31.07.2025

Context :
Under the supervision of his/her line manager, the Head, Quality, Accountability & Performance is responsible for steering the implementation of the Tdh 2025-2028 objectives in terms of operational quality and accountability including cross-cutting topics, institutional strategy, global processes and steering. He/she coordinates key institutional development projects and contributions to the Tdh international programme submission to SDC.

Main responsibilities:

1. Institutional Strategy

• Develops and proposes the process, methodology and timeline, and designs the relevant tools
• Coordinates and consolidates internal contributions in the drafting of the Institutional four-year Strategy under the overall responsibility of the Chief of Staff.

2. Institutional Processes and performance

• Supervises and manages the institutional projects for the implementation of steering; oversees the new Institutional Planning and Steering Cycle.
• Ensures their alignment with the organisation's priorities, available resources, the involvement and collaboration of other sectors and management within the team.

3. Operational quality and accountability

• Operational Monitoring Evaluation Accountability and Learning (MEAL): defines the strategy and structure, sets reference frameworks, designs, develops and disseminates standards
• Designs and disseminates the Tdh quality and accountability global framework.
• Develops and implements the Tdh gender, diversity and inclusion framework.
• Encourages the sharing of lessons, perspectives, and best practices across the Tdh delegation network. Introduces effective communication mechanisms.
• Introduces and improves the Tdh operations results framework and its monitoring and tools, supervises the global aggregation of operational data and its analysis for the annual reporting process in coordination with field teams.
• Core Humanitarian Standard – CHS : aligns Tdh Q&A framework with CHS and launches Tdh in the CHS verification process (self-assessment step1).

4. Project management (planning, design, implementation, monitoring) and supervision (projects that in-volve substantial Q&A contributions)

• Partnerships & Localization: support the implementation of key institutional priorities in partner-ships and localization.
• A member of Tdh key projects Steering Committees: Knowledge Management, Innovation, Climate and Environment.

5. Team and sector management

• Leads and manages the Q&A team; promotes skills, ensures team coherence and interaction with other teams, and fosters innovation and personal initiatives.
• Drawing up the budget for his/her sector, defining the Plan of Action and ensuring monitoring and accountability.

6. Fundraising and resource development, networking contributes to the Tdh fundraising strategy and Tdh development

• Contributes to the quality and impact of Tdh fundraising efforts at global, regional, and national level.
• Develops the organisation's business and interest network; represents the organisation externally.
• Integrates inter-agency communities of practices, contributes to collaborative resource development and enhances peer learning.
  

Profile :

• University degree (BA, MA) or equivalent in a field that is relevant to quality and accountability/AAP issues and to strategic and organizational development projects
• At least 5 years in a similar position, preferably in the field
• An excellent ability to draft and represent the organization in French and English, additional languages are an asset
• Command of MS Office tools
  
• Excellent interpersonal communication skills and emotional intelligence (active listening and diplomacy)
• Flexibility, reactivity, adaptability and pragmatism
• Rigor, organization, analysis and strategic thinking
• Training skills
  

Remuneration:

The annual base salary for this role ranges from CHF 92K to 114K, based on experience.

Tdh General Code of Conduct and Ethical Policies :

• Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.
• Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.
• Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.
• Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.
• Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.

Procedure:

Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.

References :

Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.