GT Ops Engineer

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Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

The GT Service Bureau is responsible for the day to day running of a suite of GT message processing platforms that are business critical to our customers and pivotal to our growth. The team’s core responsibilities include responding to operational issues, capacity management, and implementing automation and monitoring across the complex technology estate.

This team draws on a wide range of technical skills required to operate critical messages and payments platforms including an expert knowledge of SWIFT and the GT Suite of applications, knowledge, and technical capabilities to operate Unix and SQL environments.

The ideal candidate will have real world experience working in a global operation, be fanatical about service availability, customer orientation excellence and repeatable process and automation, and understand the challenging choices needed to create scale, resilience, security and availability. Further, this role requires a business-savvy individual who can manage complex situations with stakeholders and clients.

How You'll Contribute

As a Service Bureau Engineer, you will play a key role in ensuring that the availability and performance of our business-critical GT Bureau environments meet our customer SLAs. This will be achieved through the standardization and maturation of the monitoring and alerting capabilities across the GT platforms, ensuring that as our GT footprint grows, service availability, performance and error handling are considered throughout the payment lifecycle.

Alerting

• Scope, configure and regularly review alerting to ensure rapid notification and resolution of production incidents.
• Develop runbooks that correlate with the alerting configured, so that when alerts happen there is a clearly defined set of steps for remediation.

• Monitor the GT platforms to identify any environmental or customer issues.
• Escalate issues identified to Problem Management and root cause analysis or to the requisite product and development teams for analysis and bug fixing.
• Report on the availability of the environments.

• Participate in service restoration during incidents.
• Create, validate and update service recovery runbooks.
• Collaborate with application experts to deliver processes that facilitate “one-click” service recovery capabilities.
• Take part in incident reporting creation and distribution.
• Be involved in incident avoidance action plan.
• Participate in the out of hours “on call” rotation to ensure industry-leading incident response is in place for any production issues that may arise.

• Fluent in English.
• Soft skills and communication.
• Formal training in Computer Science or IT.
• Knowledge of SWIFT is desirable.
• Server administration experience on Linux environments.
• Experience working with SQL and SQL Server.
• Automating tasks using Linux and Python scripts or automation tools (Jenkins, pipelines, Git / GitLab SCM, Ansible, puppet, terraform).
• A strong desire to work in a critical technical environment.
• Ability to learn quickly.
• Desired MQSeries and certificate management skills.

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Software Development