Group Product Manager, On-Trip Experience & AI

GetYourGuide Global Services GmbH; Zürich; Hybrid; CHF 140,000 - 190,000; Full time

Job summary

GetYourGuide Global Services GmbH is looking for a Head of On-Trip Product to lead a team of PMs in Zurich and shape the post-booking experience. You will define strategy for fulfillment, AI-driven care, and supplier-traveler coordination, while partnering with stakeholders in Berlin to align on a cohesive product vision.

You will report to the Director of Product, Traveler, and travel to Berlin as needed to engage leadership and drive alignment across a fast-growing global marketplace.

Qualifications

• Ability to translate a multi-pillar strategy into an executive-level thesis.
• Experience coaching and developing PMs at multiple seniority levels.
• Strong commercial instinct with ROI framing and metric-driven mindset.
• Track record operating in complex domains such as marketplace, payments, post-purchase, or customer service tech.
• Willingness to travel occasionally to Berlin for stakeholders and leadership engagement.

Responsibilities

• Lead a group of product managers within the On-Trip domain (Fulfillment, AI Resolution, Supplier-Traveler Coordination).
• Set the product strategy, coach a high-performing team, and drive measurable outcomes on high-leverage surfaces.
• Manage three PMs in Zurich and report to the Director of Product, Traveler (Berlin).

Skills

Strategy synthesis

People management

ROI & analytics

Marketplace/payments

Travel flexibility

Job description

GetYourGuide Global Services GmbH is looking for a Head of On-Trip Product to lead a team of PMs in Zurich and shape the post-booking experience. You will define strategy for fulfillment, AI-driven care, and supplier-traveler coordination, while partnering with stakeholders in Berlin to align on a cohesive product vision.

You will report to the Director of Product, Traveler, and travel to Berlin as needed to engage leadership and drive alignment across a fast-growing global marketplace.