Group Product Manager, B2C Zurich, Switzerland

GetYourGuide Global Services GmbH; Zürich; Hybrid; CHF 140,000 - 190,000; Full time

Job summary

GetYourGuide Global Services GmbH is looking for a Head of On-Trip Product to lead a team of PMs in Zurich and shape the post-booking experience. You will define strategy for fulfillment, AI-driven care, and supplier-traveler coordination, while partnering with stakeholders in Berlin to align on a cohesive product vision.

You will report to the Director of Product, Traveler, and travel to Berlin as needed to engage leadership and drive alignment across a fast-growing global marketplace.

Qualifications

• Ability to translate a multi-pillar strategy into an executive-level thesis.
• Experience coaching and developing PMs at multiple seniority levels.
• Strong commercial instinct with ROI framing and metric-driven mindset.
• Track record operating in complex domains such as marketplace, payments, post-purchase, or customer service tech.
• Willingness to travel occasionally to Berlin for stakeholders and leadership engagement.

Responsibilities

• Lead a group of product managers within the On-Trip domain (Fulfillment, AI Resolution, Supplier-Traveler Coordination).
• Set the product strategy, coach a high-performing team, and drive measurable outcomes on high-leverage surfaces.
• Manage three PMs in Zurich and report to the Director of Product, Traveler (Berlin).

Skills

Strategy synthesis

People management

ROI & analytics

Marketplace/payments

Travel flexibility

Job description

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Your mission

GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own:

• On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).
• Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin.

Your toolkit

• Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.
• Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.
• Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.
• Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.
• Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.

Extras that give you an edge

• Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.