Governante

Relais & Châteaux - Italia / Italy; Lugano; Vor Ort; CHF 40’000 - 80’000; Vollzeit

Zusammenfassung

An established industry player in luxury hospitality is seeking a dedicated Housekeeping Manager to ensure impeccable cleanliness and guest satisfaction at a prestigious 5-star hotel. This role involves supervising cleaning operations, managing a motivated team, and collaborating with various departments to deliver personalized services. The ideal candidate will have a strong background in luxury establishments, a commitment to sustainability, and a passion for creating memorable guest experiences. Join a team where your leadership will shine and contribute to the elegance and charm of this remarkable hotel.

Qualifikationen

• In-depth knowledge of high-end cleaning techniques and products.
• Experience in team management and staff training.

Aufgaben

• Supervise cleaning activities to ensure hygiene and order.
• Manage and train housekeeping staff for optimal efficiency.

Kenntnisse

High-end cleaning techniques

Team leadership

Customer-oriented service

Problem-solving

Management software usage

Tools

Management software

Jobbeschreibung

Descrizione dell'azienda

The Villa Principe Leopoldo is a 5-star hotel featuring 37 suites, renowned for its charm and panoramic views of Lake Lugano. The first floor is dedicated to private events, meetings, receptions, and conference rooms accommodating up to 250 guests. The hotel boasts the famous Principe Leopoldo Restaurant, a lively Principe Piano Bar offering snacks, cocktails, and a selection of cognac, whisky, and spirits with live music. For relaxation, guests can enjoy the heated swimming pool and the DOT Spa, a wellness sanctuary.

Descrizione del lavoro

Responsabilità Principali

1. Supervision and control of cleaning activities to ensure hygiene, order, and impeccable condition of rooms, common areas, and operational spaces.
2. Daily and periodic quality checks to meet company standards, with timely reporting of repair or maintenance needs.
3. Management, training, and motivation of housekeeping staff. Planning shifts and work schedules to ensure optimal operational efficiency.
4. Interdepartmental collaboration with the Front Office to manage room assignments and guest requests, and with the Maintenance Department to report and resolve technical issues.
5. Personalization of services to create tailored solutions for guests, aligning with the hotel's philosophy.
6. Supervision of room preparations for special occasions (anniversaries, birthdays, etc.).
7. Monitoring and managing inventory of cleaning materials and equipment, supporting purchasing and accounting staff, ensuring sustainable procurement aligned with values of elegance and environmental responsibility.

Qualifiche

• In-depth knowledge of high-end cleaning techniques and products.
• Ability to use management software to monitor activities.
• Leadership skills and ability to motivate a team.
• Customer-oriented with strong problem-solving skills.
• Experience in a similar role within luxury establishments, preferably Relais & Châteaux.
• Experience in team management and staff training.
• Focus on personalized service and overall guest well-being.
• Dedication to quality and commitment to sustainability.