Global Service Delivery Manager

Saragossa; Genf; Vor Ort; CHF 90’000 - 130’000; Vollzeit

Zusammenfassung

A global trading firm is seeking a Global Service Delivery Manager in Geneva. This role requires expertise in managing infrastructure services, process improvement, and vendor oversight. The candidate will help shape IT service delivery globally while working with an outsourced 24/7 monitoring service. Ideal for someone with service desk experience and project management skills.

Qualifikationen

• Experience managing infrastructure delivery and service desk operations.
• Strong understanding of ITIL principles.
• Familiarity with ITSM tools.

Aufgaben

• Act as a key point of contact for service delivery.
• Ensure alignment with internal standards and smooth operations.
• Drive operational maturity and improvements.

Kenntnisse

Vendor Oversight

Process Improvement

Service Operations

Project Management

Infrastructure Coordination

Tools

ServiceNow

Jobbeschreibung

Global Service Delivery Manager – Geneva

We’re working with a global trading firm to hire a Global Service Delivery Manager to join their Geneva office. This role is focused on improving how infrastructure services are delivered and managed across a complex, predominantly on-prem environment. It’s a great opportunity for someone who understands the value of structure, process, and vendor oversight, and wants to make a tangible impact on a global IT operation.

The company has outsourced its 24/7 monitoring to a managed service provider, and you’ll act as the key point of contact, ensuring delivery is smooth, well-governed, and aligned with internal standards. While the environment isn’t currently process-heavy, there’s strong appetite for maturing operational practices, and you’ll play a central role in driving that evolution.

You won’t be hands-on technically, but you’ll need a solid understanding of infrastructure environments - particularly within on-prem data centres - to challenge decisions, coordinate activity, and ensure delivery stays on track. Experience with ITSM tools like ServiceNow and knowledge of ITIL principles will be important, as will a background in service operations or infrastructure project delivery.

This would suit someone who has previously run a service desk, or managed infrastructure delivery in a structured, global environment. You’ll be used to juggling project work alongside day-to-day operational responsibilities, with the confidence to bring clarity and structure where it’s needed.

If you're based in Geneva and looking for a high-visibility role where you can shape how IT services are delivered globally, we’d love to hear from you.

No up-to-date CV required