Global Sales Force Effectiveness & Customer Ops Manager

Proclinical Staffing; Basel; Vor Ort; CHF 110.000 - 160.000; Vollzeit

Zusammenfassung

Proclinical Staffing in Basel, Switzerland, is seeking a Sales Force Effectiveness Manager / Customer Operations Manager for a contract role to optimise commercial operations, compliance and customer experience across 80 export markets.

You will own export documentation, ensure regulatory and internal standards, and drive process improvements with cross-functional and multinational teams.

Qualifikationen

• Degree in Economics, Business Administration or Finance.
• English fluency; French an asset.
• Experience in export business within pharma, esp. emerging markets.
• Proficiency in SAP SD/FI, MS Office and pricing software.
• Strong analytical, problem-solving and decision-making skills.
• Ability to manage complex multi-functional assignments.
• High standards of ethics, integrity and collaboration.
• Project management experience in multinational matrices.

Aufgaben

• Compile and analyze pricing and condition data to support commercial decisions.
• Maintain price/condition master data in line with compliance.
• Train team on relevant systems for proper usage.
• Assist in preparing distribution agreements and legal documents.
• Manage export documents with cross-functional teams.
• Ensure accuracy of offers, tenders, quotations and customer documents.
• Provide pro-forma invoices and price certificates for transactions and regulatory needs.
• Identify process improvements to enhance compliance, quality and efficiency.
• Collaborate with international teams to meet objectives.

Kenntnisse

English fluency

SAP SD/FI

Pricing apps

MS Office

Pricing strategy

Analytical thinking

Process improvements

Project management

Ethics integrity

Cross-functional

Ausbildung

Economics, Business Administration or Finance

Tools

Pricing software

Jobbeschreibung

Proclinical Staffing in Basel, Switzerland, is seeking a Sales Force Effectiveness Manager / Customer Operations Manager for a contract role to optimise commercial operations, compliance and customer experience across 80 export markets.

You will own export documentation, ensure regulatory and internal standards, and drive process improvements with cross-functional and multinational teams.