Global Retail Engagement Tech Lead - Agile Delivery

JP04 Richemont Japan LLC; Meyrin; On-site; CHF 150,000 - 230,000; Full time

Job summary

Richemont is seeking a senior IT program leader to oversee Product, Clienteling and Sales streams within a global, multi-maisons environment. You will coordinate with Group Product Office and Architects to ensure timely delivery, manage dependencies, and drive continuous improvement.

You will lead a distributed team, balance budgets, and optimize processes using agile principles, APIs, OMS and CRM concepts, while ensuring high user satisfaction across Richemont's Retail technology portfolio.

Qualifications

• Bachelor’s or Master’s degree in IT or CS.
• Fluency in English; French/Portuguese a plus.
• Experience leading cross-functional teams on global projects.
• Budgeting and vendor management experience.
• Hands-on with web/application delivery in retail tech.

Responsibilities

• Lead and develop the technology team across Product, Clienteling, and Sales streams.
• Coordinate with Group Product Office, Solution Architects and Core platforms to manage delivery risk and roadmap.
• Oversee project phases from initialization to production stabilization.
• Communicate progress to stakeholders and ensure alignment with budgets and contracts.
• Foster a culture of learning, collaboration, and accountability across distributed teams.

Skills

Leadership

Team mentoring

Problem solving

Agile mindset

Communication

English fluency

Education

Bachelor’s or Master’s degree in Information Technology or Computer Science

Tools

Atlassian Suite (Confluence/Jira)

APIs/OMS/CRM concepts

Job description

Richemont is seeking a senior IT program leader to oversee Product, Clienteling and Sales streams within a global, multi-maisons environment. You will coordinate with Group Product Office and Architects to ensure timely delivery, manage dependencies, and drive continuous improvement.

You will lead a distributed team, balance budgets, and optimize processes using agile principles, APIs, OMS and CRM concepts, while ensuring high user satisfaction across Richemont's Retail technology portfolio.