Global Quality & Continuous Improvement Manager

Hitachi Energy Ltd.; Zürich; Hybrid; CHF 180,000 - 240,000; Full time

Benefits offered by this job

Private medical care and life保险

Fitness and wellness programs

Benefits platform with discounts and??

Employee Capital Plans (PPK)

Home office equipment or setup stipend

Spectacles and contact lenses stipend

Company events and team-building

Psychological support program

Free parking

Job summary

Hitachi Energy Ltd. in Switzerland seeks a Global Quality & Continuous Improvement Manager to define and execute the global strategy for quality and CI. You will serve as the voice of the customer, embedding customer focus across the value chain and driving the global Quality Management System.

You will lead metrics, address deviations, close CAPAs, and ensure certifications across units. The role requires senior leadership, change management, and a disciplined approach to process excellence at

Qualifications

• Master’s degree in Software Engineering or related technical field.
• Experience delivering industry-grade enterprise software with QA, product management, or PM in complex environments.
• Owned a global Quality Management System and led certifications.
• Lean, Six Sigma, CMMI or Quality Auditing certifications are desirable.
• Led continuous improvement initiatives (RCAs, Kaizen, Lean events).
• Strong leadership, communication, and influence at senior levels.

Responsibilities

• Define and implement the GPG Quality and CI strategy with governance aligned to business needs.
• Advocate for the Voice of the Customer across the value chain.
• Manage the Global Quality Management System and drive process improvement.
• Maintain and secure required Certifications across all GPG units.
• Establish process KPIs and internal controls to ensure compliance with requirements.
• Analyze KPIs and address deviations to closure.
• Lead resolution of high-profile customer non-conformities.
• Act as a Role Model and Change Agent to foster a quality-driven culture.

Skills

Quality leadership

Process improvement

Change management

Stakeholder management

Customer focus

Governance

Software engineering

Education

Master's in Software Engineering

Job description

Global Quality & Continuous Improvement Manager

As Global Quality & Continuous Improvement Manager, you will define and execute the Global Product Group (GPG) Quality and Continuous Improvement strategy, ensuring strong governance of the Quality and CI function in line with business priorities and global directives.

You will be the voice of the customer, embedding customer focus across the entire value chain and strengthening trust through proactive quality leadership. You are accountable for operating and continuously improving the global Quality Management System, maintaining required certifications across all in‑scope units, and driving process excellence at scale.

Through robust performance indicators and effective internal controls, you will monitor process performance, address deviations, and lead corrective and preventive actions to successful closure. You will also take ownership of resolving high‑profile customer non‑conformities, safeguarding customer confidence through disciplined, transparent quality practices.

As a visible role model and change agent, you will actively shape and strengthen a quality‑driven culture—challenging thinking, influencing senior leaders and peers, and ensuring the right decisions support the successful execution of global Quality strategies.

How you'll make an impact

• Define and implement the Global Product Group (GPG) Quality and Continuous Improvement (CI) strategy, including governance of the Quality and CI function in line with business needs and directives.
• Act as an advocate for the Customer by ensuring the Voice of the Customer is represented throughout the value chain.
• Manage the Global Quality Management System and coordinate the continuous improvement of our business processes.
• Accountable for maintaining and securing required Certifications in all units within the GPG scope.
• Establish process performance indicators, and ensure effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
• Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to closure.
• Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
• Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.

Your Background

• Master’s degree in Software Engineering or a closely related analytical or technical discipline.
• Bring substantial experience delivering industry grade enterprise software, with a strong foundation in software engineering and demonstrated exposure to quality assurance, product management, and/or project management within complex environments.
• Successfully owned and operated a global Quality Management System, including leading a software organization through one or more international certification or compliance frameworks
• Hold relevant professional certifications such as Lean, Six Sigma, Capability Maturity Model Integration (CMMI), and/or Quality Auditing, and actively apply these methodologies to drive measurable improvement.
• You have a proven track record of leading continuous improvement and change initiatives, including Root Cause Analyses (RCAs), Kaizen events, Lean Action Workouts, and other structured improvement programs.
• You are an influential and inspiring leader, able to engage teams through clear direction, credibility, and a strong personal commitment to excellence.

Specific information to our Poland organisation

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes

• Private medical care and life insurance
• Access to fitness and wellness programs
• Access to benefits platform with discounts and perks
• Employee Capital Plans (PPK)
• Equipment for working from home or allowances for setting up a workplace at home
• Spectacles and contact lenses allowance
• Company events and team‑building activities
• Psychological support program
• Free parking available

You will receive more specific information during the recruitment process.

Job type Full time

Work arrangement Hybrid

Experience Senior Management

Job function Quality Management

Contract Regular

Publication date 2026-10-29

Reference number R0129110

About Hitachi Energy

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.