Team Leader Customer Quality 80 - 100% (f/m/d)

hitachi; Zürich; On-site; CHF 150,000 - 190,000; Full time

Job summary

HITACHI ENERGY LTD in Zurich is seeking a Team Leader Customer Quality to act as the primary interface between customers and the GIS organization on quality issues. You will guide the team to address complex quality challenges and drive continuous improvement across the GIS portfolio.

You will collaborate with R&D, Engineering, Product Management, Operations and Service to translate the Voice of the Customer into sustainable product and process enhancements, while leading audits and ensuring KPI

Qualifications

• Experience leading teams in quality management.
• Established background in quality within high-voltage equipment or GIS products.
• Fluent English communication and presentation skills.

Responsibilities

• Lead, develop, and coach the GIS Customer Quality team to a customer-focused culture.
• Serve as senior quality interface for customers, managing complaints and escalations.
• Drive resolution of complex quality issues with R&D, Engineering, Product Management and Operations.
• Provide leadership for root cause investigations and preventive actions.
• Translate Voice of the Customer into tangible product and process improvements.
• Support organizational change initiatives related to quality and customer satisfaction.
• Monitor KPIs such as customer satisfaction and COPQ to drive improvements.

Skills

Leadership

Customer focus

Communication

English (Fluent)

Education

Degree in Electrical Engineering or a relevant technical discipline

Tools

8D methodologies

Job description

Location:

Zurich, Zurich, Switzerland

Job ID:

R0146991

Date Posted:

2026-10-14

Company Name:

HITACHI ENERGY LTD

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

As the Team Leader Customer Quality you will serve as the key interface between our customers and the GIS organization on quality-related matters. Working closely with customers, R&D, Engineering, Product Management, Operations, and Service, you will drive the resolution of complex quality challenges, strengthen customer confidence, and support continuous improvement across the GIS portfolio.

In this role, you and your team will work closely with customers to understand their needs, address quality concerns, and ensure sustainable solutions. You will combine strong leadership capabilities with deep GIS product and technology knowledge to guide the organization through quality improvements, customer escalations, and change management initiatives.

How you'll make an impact

• Lead, develop, and coach the GIS Customer Quality team, fostering a strong customer-focused culture and supporting the professional growth of team members.
• Act as the senior quality interface for customers, ensuring transparent communication and professional management of critical quality topics, complaints, and escalations.
• Drive the resolution of complex customer quality issues by partnering with R&D, Engineering, Product Management, Operations, Service, and other internal stakeholders.
• Provide leadership and guidance for root cause investigations, corrective actions, and preventive measures to ensure sustainable quality improvements.
• Translate the Voice of the Customer into tangible improvements in products, processes, and services across the GIS organization.
• Support and guide organizational change initiatives related to quality, customer satisfaction, and continuous improvement.
• Monitor and review key quality and customer-related KPIs, including customer satisfaction, complaint resolution performance, warranty trends, and Cost of Poor Quality (COPQ).
• Promote lessons learned, best practices, standardization, and continuous improvement throughout the GIS business.

Your background

• Degree in Electrical Engineering or another relevant technical discipline.
• 5+ years of leadership experience within Quality, Engineering, R&D, Service, or a related function in the high-voltage switchgear industry.
• Proven experience leading and developing teams, including coaching, people development, and performance management.
• Strong knowledge of GIS products, technologies, and applications, with the ability to understand technical challenges and effectively engage with customers.
• Solid project management skills and experience coordinating complex initiatives involving multiple stakeholders.
• Strong expertise in customer-facing quality management, warranty management, root cause analysis, and 8D methodologies.
• Experience in customer audits.
• Excellent communication and presentation skills with a strong customer orientation.
• Fluent English language skills, both written and spoken.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual - fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

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