Global ERP Service Delivery Head – Microsoft Dynamics

SOLVIAS AG; Kaiseraugst, Oberentfelden; Vor Ort; CHF 120’000 - 180’000; Vollzeit

Zusammenfassung

Join a forward-thinking company as the Global ERP Service Delivery Head, where you will lead the Microsoft Dynamics ERP platform and drive digital transformation. This role offers the opportunity to manage a high-performing global team, oversee ERP service delivery, and ensure operational excellence across various functional areas. If you have a strong background in ERP implementations and a passion for innovation, this position is perfect for you. Be part of a dynamic environment where your contributions will make a significant impact on the company's success and help bring safer products to market faster.

Qualifikationen

• 10+ years of ERP service delivery experience with a focus on Microsoft Dynamics.
• Strong leadership and communication skills to manage diverse teams.

Aufgaben

• Lead ERP platform activities and oversee service delivery for business operations.
• Manage cross-functional teams and ensure compliance with SLAs.

Kenntnisse

Microsoft Dynamics ERP

IT service management (ITIL)

Project management methodologies (Agile/Waterfall)

Leadership skills

Analytical problem-solving

Integration technologies

Cloud platforms (e.g., Azure)

Cybersecurity principles

Ausbildung

Bachelor’s or Master’s degree in Computer Science

Certification in Microsoft Dynamics ERP

Jobbeschreibung

Company information
Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell&Gene Therapy and Cosmetic industries. With headquarters near Basel, Switzerland, over 800 highly qualified employees take pride in putting science at the heart of serving customers to bring safer and better products to market faster.

Global ERP Service Delivery Head – Microsoft Dynamics

Join Solvias as the Global ERP Service Delivery Head – Microsoft Dynamics! Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We are looking forward to getting to know you.

Strategic Leadership

• Develop and execute the strategic roadmap for the Microsoft Dynamics ERP platform in alignment with organizational goals.
• Serve as a thought leader to integrate ERP capabilities into Solvias' digital transformation initiatives.
• Define and track key performance indicators (KPIs) to measure ERP system performance, project success, and operational efficiency.

Service Delivery

• Oversee end-to-end ERP service delivery, ensuring seamless support for business operations across all functional areas.
• Collaborate with key stakeholders to prioritize projects, enhancements, and support tickets, balancing resources and business needs.
• Establish Service Level Agreements (SLAs) and ensure compliance with them, driving continuous improvement in service quality.

Project Management

• Lead the planning, execution, and delivery of ERP implementation and upgrade projects, ensuring adherence to timelines, budgets, and quality standards.
• Manage cross-functional project teams and third-party vendors to deliver scalable ERP solutions.
• Ensure effective risk management and contingency planning for all projects.

Operations Management

• Ensure the stability, reliability, and security of the ERP system across global operations.
• Manage the resolution of high-priority incidents, driving root cause analysis and preventive measures.
• Ensure compliance with regulatory requirements, internal standards, and audits related to ERP operations.

Team Leadership

• Build and manage a high-performing global ERP team, spanning both projects and operational roles.
• Provide mentorship, professional development, and succession planning for team members.
• Foster a culture of collaboration, innovation, and accountability within the ERP team and with cross-functional stakeholders.

Vendor and Partner Management

• Manage relationships with external partners and vendors, including Microsoft and system integrators.
• Negotiate contracts, track deliverables, and ensure partner compliance with agreed terms.

Budget Management

• Develop, manage, and track the ERP budget, ensuring alignment with financial goals.
• Optimize cost-effectiveness of ERP operations and projects without compromising quality.

Requirements

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Certification in Microsoft Dynamics ERP or equivalent experience.

Experience:

• 10+ years of experience in ERP service delivery, with at least 5 years of experience in managing Microsoft Dynamics ERP.
• Proven track record in leading global ERP implementations and managing operations in a complex, multi-location environment.
• Strong background in managing ERP support and project teams, including remote and cross-cultural teams.
• Experience working in regulated industries (e.g., pharmaceuticals) and familiarity with compliance requirements like GxP and SOX.

Skills:

• Expertise in Microsoft Dynamics ERP (Finance, Supply Chain, Operations, etc.).
• Strong knowledge of IT service management (ITIL framework) and project management methodologies (Agile/Waterfall).
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with the ability to solve complex problems and make data-driven decisions.
• Familiarity with integration technologies, cloud platforms (e.g., Azure), and cybersecurity principles.

Our employees are very close to our hearts. Each individual can make a difference and develop both professionally and personally. Does this appeal to you? We are looking forward to receiving your online application.