Global ERP Service Delivery Head - Microsoft Dynamics

WhatJobs; Kaiseraugst; Vor Ort; CHF 130’000 - 170’000; Vollzeit

Zusammenfassung

A leading company is seeking a Global ERP Service Delivery Head - Microsoft Dynamics to lead their ERP platform activities and drive digital transformation initiatives. The ideal candidate will have extensive experience in ERP service delivery and project management, alongside strong leadership skills. This role requires a strategic thinker who can oversee end-to-end ERP service delivery and ensure operational excellence across global operations.

Qualifikationen

• 10+ years in ERP service delivery, with at least 5 years managing Microsoft Dynamics ERP.
• Experience in regulated industries (e.g., pharmaceuticals).
• Strong background in managing global project teams.

Aufgaben

• Lead ERP platform activities and drive digital transformation.
• Manage cross-functional teams to deliver scalable ERP solutions.
• Ensure compliance with regulatory requirements and internal standards.

Kenntnisse

Expertise in Microsoft Dynamics ERP

IT service management (ITIL)

Project management methodologies (Agile, Waterfall)

Ausbildung

Bachelor's or Master's degree in Computer Science, Information Technology, or Business Administration

Certification in Microsoft Dynamics ERP

Jobbeschreibung

Global ERP Service Delivery Head - Microsoft Dynamics

Company information

Solvias is an internationally recognized provider of integrated solutions in contract analytical research, development, and manufacturing. The company offers a broad spectrum of services and solutions in the Pharmaceutical, Biotech, Medical Device, Cell & Gene Therapy, and Cosmetic industries. Headquartered near Basel, Switzerland, with over 800 highly qualified employees, Solvias prides itself on putting science at the heart of serving customers to bring safer and better products to market faster.

Join Solvias as the Global ERP Service Delivery Head - Microsoft Dynamics! Lead our ERP platform activities and be part of the digital transformation. The role can be based in Switzerland or France. We look forward to getting to know you.

Job Description

Strategic Leadership

• Develop and execute the strategic roadmap for the Microsoft Dynamics ERP platform in alignment with organizational goals.
• Serve as a thought leader to integrate ERP capabilities into Solvias' digital transformation initiatives.
• Define and track key performance indicators (KPIs) to measure ERP system performance, project success, and operational efficiency.

Service Delivery

• Oversee end-to-end ERP service delivery, ensuring seamless support for business operations across all functional areas.
• Collaborate with key stakeholders to prioritize projects, enhancements, and support tickets, balancing resources and business needs.
• Establish Service Level Agreements (SLAs) and ensure compliance, driving continuous improvement in service quality.

Project Management

• Lead planning, execution, and delivery of ERP implementation and upgrade projects, ensuring adherence to timelines, budgets, and quality standards.
• Manage cross-functional project teams and third-party vendors to deliver scalable ERP solutions.
• Ensure effective risk management and contingency planning for all projects.

Operations Management

• Ensure the stability, reliability, and security of the ERP system across global operations.
• Manage resolution of high-priority incidents, driving root cause analysis and preventive measures.
• Ensure compliance with regulatory requirements, internal standards, and audits related to ERP operations.
• Build and manage a high-performing global ERP team, spanning project and operational roles.
• Provide mentorship, professional development, and succession planning for team members.
• Foster a culture of collaboration, innovation, and accountability within the ERP team and cross-functional stakeholders.

Vendor and Partner Management

• Manage relationships with external partners and vendors, including Microsoft and system integrators.
• Negotiate contracts, track deliverables, and ensure partner compliance with terms.

Budget Management

• Develop, manage, and track the ERP budget, ensuring alignment with financial goals.
• Optimize cost-effectiveness of ERP operations and projects without compromising quality.

Requirements

Education :

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related fields.
• Certification in Microsoft Dynamics ERP or equivalent experience.

Experience :

• 10+ years in ERP service delivery, with at least 5 years managing Microsoft Dynamics ERP.
• Proven track record in leading global ERP implementations and managing operations in complex, multi-location environments.
• Strong background in managing ERP support and project teams, including remote and cross-cultural teams.
• Experience in regulated industries (e.g., pharmaceuticals) with familiarity with compliance standards like GxP and SOX.

Skills :

• Expertise in Microsoft Dynamics ERP (Finance, Supply Chain, Operations, etc.).
• Strong knowledge of IT service management (ITIL) and project management methodologies (Agile, Waterfall).