Global Crm & Sales Enablement Manager

Geistlich Pharma AG; Root; Vor Ort; CHF 95’000 - 120’000; Vollzeit

Zusammenfassung

A leading company in the pharmaceutical sector seeks a CRM Manager responsible for the ownership and enhancement of their global CRM platforms. The role involves optimizing user experience and internal efficiency through new features and processes, along with continuous performance analysis based on predefined KPIs. Ideal candidates will have relevant CRM certifications, 5+ years of experience, and strong communication skills.

Qualifikationen

• 5+ years of experience as CRM Manager.
• Certifications in Microsoft 365 Fundamentals or Dynamics 365 Customer Experience Analyst Associate are preferred.
• Excellent oral and written communication skills in English.

Aufgaben

• Owner of global CRM (Sales) & Sales Enablement platform.
• Driving enhancements in CRM and Sales Enablement platforms.
• Analyzing & optimizing platform performance via KPIs.

Kenntnisse

Communication

Teamwork

Solution-Oriented Thinking

Ausbildung

Related CRM Platform Certifications

Jobbeschreibung

• Full responsibility for global CRM (Sales) & Sales Enablement platform ownership - Ensuring effective platform & process support for our HQ & Affiliate Sales teams as well as for related strategic priorities & initiatives
• Driving the ongoing enhancement of the CRM (Dynamics 365 Sales) & Sales Enablement (Showpad) platforms via new features, integrations & optimisations that enhance customer & user experience and improve internal efficiency
• Continuously analysing & optimising platform performance via clearly defined & communicated KPIs & KPI targets to ensure we extract maximum value from these platforms. Proactively raising & addressing any KPI performance issues in a clear & timely fashion with the related stakeholder groups
• Owning and governing related platform processes for CRM (Sales) and Sales Enablement, including processes for managing incidents, enhancement change requests and onboarding / training as well as related business processes such as Opportunity Management
• Ensuring creation & maintenance of detailed, up-to-date & easily accessible user platform documentation
• Working closely with global IT team, external partners, as well as the "Digital Business Technical Support" function, to ensure ongoing platform technical support
• Proactively proposing new platforms, processes & initiatives that will support the enhancement of our Digital Maturity & Customer Experience in Sales : Supporting or leading the evaluation, implementation & roll-out of any new platforms & processes

Qualifications

• Related CRM Platform certifications, e.g. "Microsoft 365 Fundamentals" and / or "Dynamics 365 Customer Experience Analyst Associate"
• Experience useful 5+ years CRM Manager
• Excellent oral and written communication skills in English as well as very good presentation skills
• Enjoy working in interdisciplinary teams
• Independent, creative and solution-oriented thinking with practical implementation skills as well as a high degree of initiative, resilience and flexibility