Global Accounts Quality Lead - Customer Excellence

Vatvalve; Haag; On-site; CHF 120,000 - 160,000; Full time

Job summary

VAT Group in Haag, Switzerland, seeks a Quality Manager for Global Accounts to lead the product quality engineers for key customers and drive a zero-defect culture. You will act as the main quality contact for major global accounts, coordinating cross-functional teams to meet customer requirements and ensure market quality.

You will manage quality objectives, escalate issues, and drive continuous improvement with Product Management, Engineering, and global stakeholders, while upholding ISO/IATF

Qualifications

• 5+ years in quality management with direct customer interaction.
• Experience with QA processes for high-tech components in global markets.
• Semiconductor industry experience including Copy Exact processes.
• Strong knowledge of 8D, Ishikawa, 5 Why, Fishbone, FMEA and SPC.
• Auditing experience including audit management and complaints.
• Knowledge of ISO and IATF standards and requirements.
• Auditor qualification or relevant auditing experience.
• Bachelor's degree in Quality/Engineering; mechanical/electrical engineering is a plus.
• Fluent in English and German.

Responsibilities

• Lead and coordinate Global/Key Account Product Quality Engineers.
• Be primary customer interface for quality topics and escalations.
• Ensure product quality in market and meet customer quality expectations.
• Manage quality escalations and corrective actions.
• Define and track annual customer-specific quality objectives.
• Own the Quality section of the customer scorecard and communicate initiatives.
• Monitor VAT KPIs and implement corrective measures.
• Lead standardization and optimization of quality processes.
• Build relationships with customers and global stakeholders.
• Lead or support customer visits and audits for quality topics.
• Collaborate with Product Management, Engineering and cross-functional teams.
• Drive continuous improvement and zero-defect culture.

Skills

5+ years quality management

Global account experience

Semiconductor industry experience

QA methodologies & tools

Audit & change management

ISO and IATF standards

Auditor qualification

Engineering background (Mechanical/E&E

Stakeholder management

English & German fluency

Structured problem solving

Product quality know-how

Education

Bachelor's degree or equivalent in Quality/Engineering

Job description

VAT Group in Haag, Switzerland, seeks a Quality Manager for Global Accounts to lead the product quality engineers for key customers and drive a zero-defect culture. You will act as the main quality contact for major global accounts, coordinating cross-functional teams to meet customer requirements and ensure market quality.

You will manage quality objectives, escalate issues, and drive continuous improvement with Product Management, Engineering, and global stakeholders, while upholding ISO/IATF