French Speaking Customer Service Agent For Mercedes - Work Remote In Greece

Mercier Consultancy MD; Schweiz; Remote; CHF 19.000 - 29.000; Vollzeit

Benefits dieser Stelle

Relocation package

Professional training program

Health insurance

13th/14th salaries

Zusammenfassung

Mercier Consultancy Group is recruiting a French-speaking Customer Service Agent to support Mercedes owners in Greece. You will handle inquiries via phone, email and chat, schedule maintenance, and maintain CRM records while upholding the brand’s prestigious image.

Requirements include native/fluent French, strong English, and interest in automotive services. The role offers a remote-first work setup in Greece with relocation and comprehensive training.

Qualifikationen

• Fluent or native French required (written and spoken).
• Strong English to operate in international environment.
• Interest in automotive industry and customer care excellence.
• Willingness to work in a remote-first setup in Greece.

Aufgaben

• Serve as primary contact for Mercedes owners, addressing product features and technical questions.
• Handle inbound inquiries via phone, email, and chat with a premium service level.
• Assist with scheduling maintenance and service appointments; resolve issues with accuracy.
• Maintain case records in the CRM with high data quality and compliance.
• Collaborate with international teams to optimize experiences for French-speaking clients.
• Provide feedback to management on customer trends and common queries.
• Participate in ongoing product training on Mercedes models and innovations.

Kenntnisse

French language

English proficiency

Customer service

Remote-friendly

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we pride ourselves on facilitating exceptional career growth through our exclusive partnerships in the automotive sector.

Job Overview

We are currently scouting for a talented professional to join our team for a French Speaking Customer Service Agent For Mercedes position in Greece. This role offers an unparalleled opportunity to represent a luxury automotive leader, providing premium support to a global client base while enjoying the Mediterranean lifestyle through our sought-after French-speaking jobs.

Key Responsibilities

• Act as the primary point of contact for Mercedes owners, providing professional guidance on vehicle features and technical queries
• Manage high-quality inbound inquiries via phone, email, and chat, maintaining the prestigious image of the automotive brand
• Assist clients with scheduling maintenance, service appointments, and resolving automotive-related concerns with precision
• Maintain detailed case records within our CRM, ensuring data accuracy and compliance with automotive industry standards
• Collaborate with international teams to optimize the customer experience for French-speaking market segments
• Provide insightful feedback to the management team regarding customer trends and common automotive technical queries
• Participate in ongoing product training to stay updated on the latest innovations and luxury car models from Mercedes

Requirements

• Native or fluent French (spoken and written) is mandatory for this role
• Strong proficiency in English to engage with our international corporate environment
• Valid EU passport or a valid Greek work permit
• Genuine interest in the automotive industry and a commitment to customer excellence
• Excellent interpersonal skills and a solution-oriented mindset for challenging service scenarios
• Availability to work in a dynamic, remote-first environment within Greece

Benefits

What We Offer

• Highly competitive monthly salary with 13th and 14th salary payouts per year
• Comprehensive monthly performance bonus based on quality service targets
• Fully paid relocation package including flight tickets, transfer, and initial hotel accommodation
• Extensive, fully paid professional training program in the automotive field
• Full private health insurance coverage
• Career development paths within one of the largest automotive support networks in Greece
• And Much More..

Life in Greece

Embarking on one of our French-speaking jobs in Greece means more than just a career move; it is a lifestyle transformation. Greece offers a unique blend of vibrant city culture, thousands of years of history, and some of the most beautiful coastlines in the world. With over 300 days of sunshine, professionals living in Greece enjoy an exceptional quality of life that pairs perfectly with a rewarding professional journey.

Our relocation package ensures that your transition to working in Greece is seamless and stress-free. Whether you are indulging in world-class Mediterranean cuisine or exploring the historical landmarks that define Greece, you will find that this country provides the perfect balance between high-end professional development and personal relaxation. Discover why so many professionals choose to build their futures through the best jobs in Greece today.