German-Speaking Client Support Agent

WW Talents; Basel; On-site; CHF 16,000 - 20,000; Full time

Benefits offered by this job

Relocation package

4-week hotel accommodation

Flight ticket

Job summary

WW Talents is seeking a German-speaking Customer Service Representative to join an international team in Piraeus, Greece. You will provide professional support across channels, helping customers with inquiries, orders, and account-related requests in German, while coordinating with internal teams to ensure a positive experience.

The role requires German at C1/C2 and English at B2-C1, with full on-site work and a relocation package including housing arrangements and travel support.

Qualifications

• German at C1/C2 level
• English at B2-C1 level for training and internal communication
• Prior experience in customer service or related roles is preferred but not essential

Responsibilities

• Provide German-language customer service via phone, email, and chat
• Assist customers with inquiries, orders, and account-related requests
• Resolve issues and deliver professional, solution-oriented support
• Document interactions in CRM and support systems
• Collaborate with internal teams to resolve customer issues efficiently
• Adhere to company procedures, service standards and quality guidelines
• Maintain high levels of customer satisfaction and service quality

Skills

German proficiency

English proficiency

Customer service experience

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment