Front-End Operations Lead – Patient Access & Training

flchealth; Genf; Vor Ort; CHF 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Safe Harbor 3% 401k contribution

Robust PTO offerings

Education assistance

Zusammenfassung

Finger Lakes Community Health is seeking a Front-End Operations Manager to lead day-to-day front-end operations, ensuring efficient workflows, high-quality service, and a positive patient experience. This role supervises Patient Service Coordinators and oversees staff performance across multiple sites.

The position requires a Bachelor’s degree in Healthcare Administration or a related field and proven leadership experience in operations, patient access, or healthcare administration.

Qualifikationen

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or related field.
• Experience supervising staff or leading teams is required.
• Experience in operations, patient access, healthcare administration or related leadership role.

Aufgaben

• Provide day-to-day operational leadership and supervision of the Patient Service Coordinators.
• Oversee Patient Services Representatives through the PSC to support staffing coverage and workflow.
• Ensure consistent front-end workflows and patient access practices across sites.
• Monitor front-end performance and address operational issues with Operations leadership.
• Develop and maintain routine front-end performance reports and drive improvements.
• Lead front-end improvement initiatives and monitor outcomes.

Kenntnisse

Leadership

Staff supervision

Operations management

Patient access

Healthcare administration

Ausbildung

Bachelor’s degree in Healthcare Administration

Jobbeschreibung

Finger Lakes Community Health is seeking a Front-End Operations Manager to lead day-to-day front-end operations, ensuring efficient workflows, high-quality service, and a positive patient experience. This role supervises Patient Service Coordinators and oversees staff performance across multiple sites.

The position requires a Bachelor’s degree in Healthcare Administration or a related field and proven leadership experience in operations, patient access, or healthcare administration.