Customer Service Executive

Regus; Lausanne; On-site; CHF 60,000 - 80,000; Full time

Job summary

Regus is expanding its global network of business centers and seeks a Community Associate to welcome guests, manage customer interactions, and support daily operations in Lausanne. You will support events, handle administrative tasks, and help maintain a professional, high-standard center environment.

Key requirements include strong self-motivation, a customer-focused attitude, and fluency in German, French, and English.

Qualifications

• High self-motivation and performance orientation with flexible, independent work style.
• Diplomatic, tactful handling of customer problems and escalations.
• Willingness to adapt to challenges and changes with a can-do attitude.
• Very good knowledge of German, French and English (written and spoken).

Responsibilities

• Greet customers and guests at the Business Center and assist in proactive customer retention.
• Provide administrative and operational support for customer requests and inquiries.
• Handle general reception duties including mail processing, switchboard supervision, and procuring office materials.
• Organize and coordinate events and community activities to enhance the center experience.
• Ensure quality management and compliance with Regus standards and oversee daily maintenance of the center.

Skills

German

French

English

MS Office 365

Education

Vocational training

Tools

MS Office 365

Job description

REGUS GROWS… GROW WITH US.

In more than 3’000 locations in 120 countries and over 900 cities worldwide, business partners and companies from all industries can work in our business centers - wherever, however, or whenever they want.

In Switzerland, Regus operates over 50 business centers in 15 cities.

(www.regus.ch).

Why Regus?

Service in an inspiring atmosphere. To enable outstanding work results at any place and at any time, to create a creative environment that promotes millions of people in their productivity - that’s what we stand for. You can be part of our success story!

What does it take to be successful?

The success of our customers is our goal. Would you like to support our customers to be more successful? This is possible if you see your center as your own business and work with your team every day to create a professional environment. What’s more: an environment in which everyone feels comfortable.

We are very dynamic and growing strongly.

This also opens up opportunities for you if you are motivated and achieve outstanding results. And we promote talent - structured, consistent and sustainable.

Global mobility:

Our success is global, which means that we also give our talents the opportunity to be internationally successful. Whether in a project or permanent - international living and working is a matter of course for us.

Community Associate (M/W)

Your tasks:

Front Desk & Customer Management

• Greeting customers and guests in our Business Center
• Assist in proactive customer retention, satisfaction and resulting success within our business center.
• Administrative and operational support for our customers with their requests
• General reception activities, such as processing incoming and outgoing mail, supervising the switchboard, and procuring office materials
• Organization/coordination of events and community events

Center Management

• Quality management and compliance with our Regus standards
• Coordinate daily cleaning performance as well as required center maintenance activities.
• Daily routines for opening and closing the business center
• Set up of our office and conference rooms

Your profile:

• High self-motivation and performance orientation, as well as flexible and independent work
• Diplomatic, tactful and calm when dealing with customer problems and escalations
• Open to challenges and changes (can-do mentality)
• Very good knowledge of German/French and English, both written and spoken
• Successfully completed vocational training, gladly also beginners
• Preference to work for and with people
• A well-groomed external appearance is a matter of course
• Strong communication skills and service-oriented approach
• Proficient in MS Office 365.

Opportunities for advancement at Regus. We like to challenge and promote our talents. We have developed a wide range of training programs for this purpose. Your ambition determines where the journey takes you.