Community & Front Desk Associate | Customer Experience

Regus; Lausanne; On-site; CHF 60,000 - 80,000; Full time

Job summary

Regus is expanding its global network of business centers and seeks a Community Associate to welcome guests, manage customer interactions, and support daily operations in Lausanne. You will support events, handle administrative tasks, and help maintain a professional, high-standard center environment.

Key requirements include strong self-motivation, a customer-focused attitude, and fluency in German, French, and English.

Qualifications

• High self-motivation and performance orientation with flexible, independent work style.
• Diplomatic, tactful handling of customer problems and escalations.
• Willingness to adapt to challenges and changes with a can-do attitude.
• Very good knowledge of German, French and English (written and spoken).

Responsibilities

• Greet customers and guests at the Business Center and assist in proactive customer retention.
• Provide administrative and operational support for customer requests and inquiries.
• Handle general reception duties including mail processing, switchboard supervision, and procuring office materials.
• Organize and coordinate events and community activities to enhance the center experience.
• Ensure quality management and compliance with Regus standards and oversee daily maintenance of the center.

Skills

German

French

English

MS Office 365

Education

Vocational training

Tools

MS Office 365

Job description

Regus is expanding its global network of business centers and seeks a Community Associate to welcome guests, manage customer interactions, and support daily operations in Lausanne. You will support events, handle administrative tasks, and help maintain a professional, high-standard center environment.

Key requirements include strong self-motivation, a customer-focused attitude, and fluency in German, French, and English.