Field Engineer - EV Fleet Support & Troubleshooting

Flux Mobility AG; Zürich; On-site; CHF 90,000 - 120,000; Full time

Job summary

Flux Mobility AG, founded in 2021, develops electric commercial vehicles and seeks a hands-on Field Engineer to take technical responsibility for vehicles in the field, diagnosing issues on site and remotely, coordinating fixes with workshops and service partners.

You will build service documentation, contribute to aftersales processes, and feed learnings back to engineering to improve future vehicles. Travel within Switzerland is required.

Qualifications

• Technical education in automotive/mechanical/electrical/mechatronics engineering.
• Apprenticeship with HF Techniker or similar is acceptable.
• Bachelor’s degree or equivalent qualification.

Responsibilities

• Be the first technical contact for field and service issues on our vehicles.
• Diagnose and root-cause problems on vehicles in operation, both on site and remotely (diagnostics, logs and data).
• Coordinate fixes with our workshop, external service partners and responsible engineers, and see them through to resolution.
• Build up and maintain service documentation, repair instructions and spare-parts topics.
• Help set up and improve our service and aftersales processes as the fleet grows.
• Feed structured field data, failure patterns and customer feedback back into engineering to improve the product.
• Support customers and service partners with troubleshooting and basic technical training.
• Travel to customer and vehicle sites when needed.

Skills

Hands-on mentality

Diagnosing hardware

Customer support

German language

English language

Education

Technical education automotive/mechatronics

Bachelor's degree

Job description

Flux Mobility AG, founded in 2021, develops electric commercial vehicles and seeks a hands-on Field Engineer to take technical responsibility for vehicles in the field, diagnosing issues on site and remotely, coordinating fixes with workshops and service partners.

You will build service documentation, contribute to aftersales processes, and feed learnings back to engineering to improve future vehicles. Travel within Switzerland is required.