- Implement an IFM solution for the hard and soft services in the boutiques
- Manage project tasks, data collection, communication with Maisons and stakeholders, tender process, contract definition, and rollout supervision to guarantee the successful implementation of the project
- Monthly reviews (performance, targets etc.) and reporting : deliver KPI’s to the management and the Maisons when needed
- Manage the contract with the IFM partner and make sure our services requirements are aligned with our Richemont Standards
- Insure the integration of Service Now by the IFM provider
- Create a synergy with the Maisons
- In parallel of the IFM project, provide support to the Maisons for maintenance and other services in the boutiques (contract management, incident management,etc.)
- Support the Maisons on renovation projects to guarantee smooth and effective site operations
- Liaise with Landlord on boutiques operation and related matters such as access cards, office keys, maintenance, etc.
Service Now
- Implement a CAFM tool (Service Now) in the boutiques to streamline service request, planned maintenance schedule and contract management
- Coordinate communication and change management with the Maisons
- Monitor data with the CAFM tool to track performance and identify areas for improvement
- Share the relevant data to the project team when needed including the Maisons
Contract and Cost Management
- Source, negotiate with and manage vendors for services such as cleaning and maintenance
- Manage contracts with the different suppliers for the hard and soft services
- SLA monitoring
- Conduct tender process and due diligence
- Budget preparation and cost control
Project Management (25% of Time)
- Manage ad-hoc projects as assigned by the CFO, which may include team buildings, and negotiation with suppliers and consultants
- Ad Hoc presentation on miscellaneous topics
- Provide regular updates to the CFO on project progress
- Facilitate seamless project transitions to go-live and operations through effective team collaboration
- Management of 1 person
PROFILE
- Minimum of 5 years of experience in facility management and project management
- Strongly preferred experience in the luxury retail industry
- Engineering degree in a relevant field or Certified Facility Management
- Experience in project management, financial tracking and budgeting, and contract management
- Curious, pragmatic and innovative
- Positive and service oriented
- Able to communicate efficiently in a matrix structure
- Proactive, flexible and adaptable
- Collaborate effectively with key internal stakeholders
- Fluent in French and English, German strongly appreciated