European Field Force Excellence Lead, Analytics & AI

Cytokinetics; Zug; On-site; CHF 164,000 - 205,000; Full time

Job summary

Cytokinetics is seeking an Associate Director, Field Force Effectiveness (EU) to enhance field efficiency across European affiliates. The role translates commercial and medical priorities into actionable insights, leveraging AI-enabled sales operations, segmentation, and CRM effectiveness to drive launch success and optimized resource use.

You will lead analytics, dashboards, and cross-functional projects, partnering with IT and external vendors to deploy scalable solutions across Europe.

Qualifications

• Bachelor’s degree in a quantitative, scientific or business discipline; Master’s or MBA is advantageous.
• 10+ years in pharmaceutical/biotech commercial ops with 5+ years in Field Force Effectiveness.
• Strong understanding of CRM for Pharma and data-driven field optimisation.

Responsibilities

• Translate priorities into field force effectiveness strategies and scalable solutions.
• Monitor launch uptake, brand performance and market dynamics with analytics.
• Pilot AI/ML solutions for targeting, account summaries and sales workflows.
• Define and monitor field KPIs, dashboards and performance analytics.
• Lead segmentation, targeting, call planning and territory alignment.
• Support account planning, incentive modelling and payout calculations.
• Drive CRM adoption, training and enablement for KAMs, MSLs and leadership.
• Measure omnichannel engagement and track KPI impact across channels.
• Lead cross-functional Field Force Effectiveness projects with external partners.

Skills

Field analytics

Sales force effectiveness

CRM strategy & enablement

Executive storytelling

Project management

Cross-functional collaboration

AI & ML awareness

Data-driven decision making

KPI design & dashboards

Education

Bachelor's degree in quantitative, scientific or business discipline

Master's degree or MBA advantageous

Tools

Veeva CRM

Power BI

Tableau

Job description

Cytokinetics is seeking an Associate Director, Field Force Effectiveness (EU) to enhance field efficiency across European affiliates. The role translates commercial and medical priorities into actionable insights, leveraging AI-enabled sales operations, segmentation, and CRM effectiveness to drive launch success and optimized resource use.

You will lead analytics, dashboards, and cross-functional projects, partnering with IT and external vendors to deploy scalable solutions across Europe.