Enterprise Account Manager

Diligent; Zürich; Hybrid; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work environment

Health benefits

Generous time off

Global teams

Job summary

Diligent is seeking an Enterprise Account Manager in Zürich to drive revenue growth and deepen customer engagement with the Diligent One Platform. You will own account plans, expand within existing clients, and identify new business opportunities through a solutions selling approach.

Ideal candidates bring 4+ years in account management with a track record of meeting targets in regulated industries, SaaS, or GRC spaces, plus strong stakeholder influence and negotiation skills.

Qualifications

• 4+ years of success in account management, new business acquisition, and exceeding revenue targets, ideally within highly regulated industries, SaaS or GRC space.
• Proven experience in sales methodologies such as MEDDIC, Challenger & Command of the message.
• The ability to build trust and influence senior leaders and stakeholders at all organisational levels.
• A passion for continuous learning and a sharp understanding of both internal products and external industry trends.
• Exceptional presentation, negotiation, and interpersonal skills that inspire confidence and drive outcomes.
• A knack for aligning technology solutions with business objectives to deliver measurable value.
• Self-motivation, resilience, and a results-driven approach to thrive in a dynamic, fast-paced environment.

Responsibilities

• Build a deep knowledge of Diligent’s products, solutions, strategy and priorities.
• Expand existing business within the designated vertical/territory for complex accounts.
• Adopt a solutions selling approach, understanding customer needs and developing solutions through the Diligent One Platform.
• Develop relationships with prospects and customers during interactions by being customer-focused and honouring commitments.
• Develop and execute account plans to ensure revenue targets and customer needs are met.
• Lead coordination of Sales stakeholders to prioritise actions for multiple accounts.
• Develops specialised business plans for customers to generate new business and upsells.
• Create and lead feedback loops with product to relay customer pain points.
• Demonstrate Sales excellence by managing end-to-end sales cycle from opportunity to close.
• Maintain SFDC records, forecast and report on bookings and deals.
• Understand the competitor landscape and industry direction.

Skills

Account management

New business

Revenue targets

MEDDIC

Challenger

Command of the message

Stakeholder influence

Sales strategy

Job description

Enterprise Account Manager

Location: Zürich, Zürich, Switzerland

Department: Account Management Sales

Position Overview:

As an Account Manager with Diligent, you’ll be at the forefront of driving revenue growth, deepening customer engagement, and shaping the future of how businesses utilise our cutting‑edge solutions. Success in this role means expanding product adoption among current customers and introducing new clients to our platform. This is a high‑impact, individual contributor role that demands strategic vision, proactive relationship‑building, and relentless pursuit of excellence. You’ll be responsible for everything from engaging prospects and managing a robust pipeline to delivering accurate forecasts and closing deals. Acting as a trusted advisor and strategist, you’ll lead account planning, orchestrate internal collaboration, and leverage expertise to elevate customer success and revenue growth.

We’relooking for a commercially sound sales professional witha track recordof exceeding targets, a natural collaborator, and someone who thrives in fast‑paced, high‑growth environments. Ifyou’redriven to create value, embody a customer‑first ethos, and deliver innovative solutions, this is the role for you.

What you will get:

• Uncapped commission plan with accelerators
• Be part of a high performing, high attainmentteamand culture
• Defined territory with existing customer base

Key Responsibilities:

• Proactively build a deep knowledge of andexpertiseinDiligent’sproducts, solutions,strategyand business priorities.
• Responsible for expanding existing business within the designated vertical / territory for complex accounts.
• Adopts a ‘solutions’ selling approach, understanding customerneedsand developing solutions through the lens of the Diligent One Platform.
• Build deep relationships with prospects and customers during interactions by being customer‑focused and consistently honouring commitments and connecting the customer to internal commercial stakeholders to foster product growth.
• Develop and execute on account plans to ensure revenue targets, quota and customer business needs are met and collaborates with key stakeholders to drive integrated joint account wins for mutual business growth.
• Leads the coordination of Sales stakeholders to prioritise actions for multiple assigned accounts based on customer needs, sales generating importance, and account risks.
• Develops specialised business plans for customers that drive business outcomes to generate new business and upsells. Presents business plans to customers to generate new non‑qualified opportunities.
• Create and lead feedback loop processes with product management and product marketing to communicate and relay customer pain points and feedback.
• Demonstrate Sales excellence by managing the end‑to‑end sales cycle from opportunity to deal close using the Diligent approved salesmethodology.
• Effectively utilise sales tools to prospect new leads, scheduleinitialmeetings, increase win rates and generate bookings.
• Accurately maintain SFDC records, forecast and report out on projected bookings, deals closed etc. on a regular basis.
• Demonstrates a deep understanding of the competitor landscape externally, including customers’ business strategy and the direction of the industry.

Required Experience/Skills:

• 4+ years of success in account management, new business acquisition, and exceeding revenue targets, ideally within highly regulated industries,SaaSor GRC space.
• Proven experience in sales methodologies such as MEDDIC, Challenger & Command of the message.
• The ability to build trust and influence senior leaders and stakeholders at all organisational levels.
• A passion for continuous learning and a sharp understanding of both internal products and external industry trends.
• Exceptional presentation, negotiation, and interpersonal skills that inspire confidence and drive outcomes.
• A knack for aligning technology solutions with businessobjectivesto deliver measurable value.
• Self‑motivation, resilience, and a results‑driven approach to thrive in a dynamic, fast‑paced environment.

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more atdiligent.com or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoDiligent's EEO PolicyandUS EEOC’s Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiringprocess, we use AIand digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinatinginterview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review ourCandidate Privacy Policy.

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case‑case basis, and eligibility should not be assumed for all opportunities.