Engagement Delivery Senior Manager - LSC

Salesforce, Inc.; Schweiz; On-site; CHF 150,000 - 230,000; Full time

Job summary

Salesforce is seeking a Life Sciences Engagement Delivery Senior Manager to lead complex, multi-workstream Life Sciences Cloud engagements within Salesforce Professional Services. You will own end-to-end delivery, manage scope, plan, budget, risk and quality, and lead cross-functional teams through go-live and handover with senior stakeholders.

The role requires Life Sciences credibility (pharma/biotech/medtech) and significant IT or consulting delivery experience, driving AI and agentic

Qualifications

• AI tooling adoption in delivery with measurable impact
• 8+ years in professional services or consulting delivery
• 3+ years leading large, multi-workstream programs ($3M+ scope)
• 3+ years direct Life Science experience

Responsibilities

• Lead cross-functional project teams across Life Sciences Cloud engagements
• Own end‑to‑end delivery from scope to go‑live and handover
• Manage budgets, risks, quality and customer relationships to VP level
• Coach architects, consultants and project managers to raise delivery standards

Skills

AI tooling adoption

8+ years delivery experience

Program leadership

Life Sciences domain

Job description

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

The Life Sciences Engagement Delivery Senior Manager is a senior, delivery-focused individual contributor within Salesforce Professional Services, focused on our Life Sciences customers. As an IC, you hold no direct reports, yet you lead cross-functional project teams across complex Life Sciences Cloud engagements. These are multi-workstream implementations for pharma, biotech and medtech customers, where delivery quality is visible to senior business and IT stakeholders.

You own end-to-end delivery for your engagements. This covers scope, plan, budget, risk and quality, from kickoff to go-live and handover. You lead the Salesforce project team, run steering committees and manage the customer relationship up to director and VP level. You partner with Program Executives and Professional Services leadership on the most strategic accounts. The ideal candidate combines Life Sciences domain credibility (pharma, biotech, medtech or related sectors) with IT or management consulting delivery experience. You use that credibility to advise customers, partners and internal teams.

Engagement Delivery Senior Managers help deliver AI and Agentforce transformations. These speed up drug commercialisation, simplify field and HCP engagement, and modernise commercial and medical operations through intelligent agents. You are measured on delivery outcomes, risk management and customer confidence.

Your Impact

AI and agentic delivery are part of how you work: You use AI tooling and agentic workflows to reduce manual effort, speed up insight and improve how your teams deliver. You show the productivity gains our Life Sciences customers expect from Salesforce.

Engagement success is well defined and honored: You set the delivery approach, governance and plan, and align customer stakeholders on objectives, outcomes and KPIs.

Customer outcomes have clear ownership: You are the delivery contact for your engagements. You communicate on expectations, performance, governance and escalations with the customer and within Salesforce, up to director and VP level. You earn trust through accurate forecasting, honest risk communication and follow-through.

The delivery team performs better because you lead it: You lead, coach and uplift architects, consultants and project managers without positional authority. You contribute to the processes, assets and methodologies that raise delivery standards across Life Sciences.

The full engagement is yours to deliver: You oversee delivery from scoping to go-live and are accountable for meeting contractual commitments. You own engagement financials: forecast, utilisation, change control and bid-versus-delivered margin.

Value delivered turns into adoption and consumption: You drive the changes needed to meet customer objectives, especially around AI and agentic capabilities. You use your Life Sciences and product expertise to link solution design, governance and stakeholder decisions to measurable business impact.

Risk is identified and managed early: You identify, mitigate and escalations with the customer and within Salesforce, up to director and VP level. You earn trust through accurate forecasting, honest risk communication and follow-through.

Customer relationships create new opportunities: You build relationships that help Salesforce expand its work with customers. You work with Sales, Success, Technology, Product and Support to drive adoption and keep One Salesforce alignment. You also partner with Resource Management on staffing and Resource Requests, and with Sales on scoping, SOW shaping and Services Work Exception governance.

Minimum Requirements

• Demonstrated use of AI productivity tools, automation or agentic workflows in professional services or program delivery, with measurable impact on efficiency or customer outcomes
• 8+ years of professional services or consulting delivery experience, with direct accountability for execution across scope, financials, risk and customer outcomes
• 3+ years leading large, complex, multi-workstream programs or a portfolio of engagements ($3M+ scope) with measurable outcomes
• 3+ years of direct Life Science