Energy SaaS: Junior Customer Success Associate

Enmacc GmbH; Zürich; Hybrid; CHF 85.000 - 115.000; Vollzeit

Benefits dieser Stelle

Swiss pension (BVG)

25 days annual leave

Hybrid office in Zürich or London

Travel opportunities across Europe

L&D budget €2,000 + Level Up days

Gym membership & wellness support

Zusammenfassung

Enmacc GmbH is seeking a Junior Customer Success Manager for Fidectus to guide customers from onboarding through renewal. You’ll manage onboarding, support requests via HubSpot, and regular account reviews to drive product adoption and renewals.

The role requires 1–3 years in a relevant field, fluency in English and German, and a solid customer-first mindset in a fast-paced, autonomous environment. Hybrid work from Zürich or London is offered.

Qualifikationen

• 1–3 years in consulting, Customer Success, or account management in a B2B SaaS environment.
• Fluent in English and German.
• Strong communication and customer-centric mindset.
• Bachelor’s degree or higher.

Aufgaben

• Be the primary contact during onboarding and beyond, building trust and aligning on expectations.
• Plan and run onboarding end-to-end; setup, training, go-live, adoption support.
• Manage support queue via HubSpot; triage, resolve, and communicate within SLA.
• Own accounts post go-live; conduct check-ins, business reviews, and renewals support.
• Drive product adoption by communicating new features and linking capabilities to goals.
• Identify upsell/cross-sell opportunities and hand to Sales with context.
• Serve as voice of customers to Product and Engineering.
• Develop training materials and documentation to accelerate value.

Kenntnisse

Customer Success

Account Management

B2B SaaS

English

German

Communication

Onboarding

Cross-functional collaboration

Ausbildung

University degree

Jobbeschreibung

Enmacc GmbH is seeking a Junior Customer Success Manager for Fidectus to guide customers from onboarding through renewal. You’ll manage onboarding, support requests via HubSpot, and regular account reviews to drive product adoption and renewals.

The role requires 1–3 years in a relevant field, fluency in English and German, and a solid customer-first mindset in a fast-paced, autonomous environment. Hybrid work from Zürich or London is offered.