EMEA Premier Services Field Vendor Manager

Lenovo (Schweiz) GmbH; Premier; Vor Ort; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

Join Lenovo as an EMEA Premier Field Vendor Manager where you will oversee partner performance and collaborate closely with service delivery teams. This role involves strategic planning and ensuring the highest quality of service for customers, while fostering an inclusive and growth-oriented work environment. Ideal candidates will have a strong background in supply chain management and excellent interpersonal skills.

Leistungen

3 sick days per year

Additional vacation days

100% sick leave compensation up to 2 months per year

Training and individual mentoring opportunities

Employer contribution to the Third Pillar Pension System

Fully covered life & life events insurance

Qualifikationen

• Minimum of 2 years’ experience in managing partner performance.
• Strong background in field services, supply chain, and procurement.
• Ability to analyze information and draw conclusions.

Aufgaben

• Manage day-to-day performance of partners to meet operational KPI targets.
• Run regular performance reviews to drive initiatives.
• Support field partners with resources and information.

Kenntnisse

Fluency in English

Strong presentation skills

Problem-solving

Time Management

Ausbildung

Bachelor’s Degree or equivalent work experience

Tools

Excel

PowerPoint

Jobbeschreibung

Why Work at Lenovo

Description and Requirements

EMEA Premier Field vendor Manager is responsible for onboarding new field partners to increase our EMEA coverage.

He/She will closely collaborate with EMEA local service delivery managers to select the best in class vendors.

He/She will be responsible for service performance & quality of service delivered by these partners, to support the achievement of our customer service objectives.

This position is part of Lenovo EMEA Premier Delivery organization and you will report to EMEA Premier Delivery Director.

Responsibilities:

• Ensure alignment to EMEA Premier goals
• With the support of Premier control tower, manage the day-to-day performance of the partners to meet operational KPI targets
• Run regular BMS (weekly/Monthly Quarterly reviews) to review performance trends and drive performance & strategic initiatives
• Share Customer Services objectives and targets and work with partners to develop their strategic plans to support achievement of Lenovo premier objectives
• Provide support to Field partners with resources, information & data to enable them to maintain service performance & develop their capability/Capacity to meet current & future demand
• Support the New Service/New Product introduction in ensuring that field partner engineer technical skills and overall capability meets current and future business need
• Lead a coordinated and systemic approach to quality & cost improvements, linked directly to customer satisfaction feedback and field partner operations
• Interact with other teams to secure best class performance E2E

Requirements:

• Fluent in English (Oral & written)
• Strong field services/Supply Chain/procurement background with a minimum of 2 years’ experience in managing Partner Performance & Relationship
• Bachelor’s Degree or equivalent work experiences
• Independent thinker with proven ability to be able to analyze various type of information and be able to draw conclusions from it. Strong task execution & problem solving
• Strong presentation, communication & interpersonal skills with high attention to details
• Organized, Good Time Management
• Excel, Powerpoint Skills

What Can We Offer?

A multitude of professional and personal opportunities.

An open and stimulating environment within one of the most forward-thinking IT companies.

Flat structures and fast decision-making processes.

An international organization with a high focus on all types of Diversity in the team.

3 sick days per year.

Additional vacation days.

100% sick leave compensation up to 2 months per year.

A broad selection of soft/hard skills trainings and individual mentoring.

Employer contribution to the Third Pillar Pension System.

Life & life events insurance, fully covered by the company.