e-Banking L3 Support Lead — Web & Mobile

UBP - Union Bancaire Privée; Genf; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

UBP - Union Bancaire Privée is seeking an IT Officer dedicated to Level 2/3 support for the Client Facing area. You will support Level 1 in e-Banking issue identification and resolution, work on tools to ease support, and collaborate with the client-facing team to ensure stability, availability and continuous improvement of the bank’s e-Banking platforms (Web and Mobile).

You will investigate and resolve complex incidents, coordinate with internal and external stakeholders, contribute to

Qualifikationen

• Experience in L2/L3 application support for web/mobile banking platforms.
• Strong SQL skills and relational databases.
• Knowledge of security best practices for online banking.

Aufgaben

• Provide L2/L3 support for e-Banking Web and Mobile platforms.
• Perform in-depth technical analysis across multi-tier architecture.
• Coordinate with stakeholders to resolve incidents and implement fixes.
• Lead testing activities and participate in change management.

Kenntnisse

L2/L3 support

SQL

Unix/Linux

Security best practices

JIRA/ITSM

English & French

Tools

JIRA

ServiceNow

Monitoring tools

Jobbeschreibung

UBP - Union Bancaire Privée is seeking an IT Officer dedicated to Level 2/3 support for the Client Facing area. You will support Level 1 in e-Banking issue identification and resolution, work on tools to ease support, and collaborate with the client-facing team to ensure stability, availability and continuous improvement of the bank’s e-Banking platforms (Web and Mobile).

You will investigate and resolve complex incidents, coordinate with internal and external stakeholders, contribute to