eBanking Platform L3 Support Specialist

Union Bancaire Privée; Genf; Vor Ort; CHF 95.000 - 120.000; Vollzeit

Zusammenfassung

Union Bancaire Privée is seeking an IT Officer focused on Level 2/3 support for client‑facing e‑Banking platforms (Web and Mobile). You will troubleshoot complex incidents, perform deep analyses, and coordinate with developers, infrastructure and vendors to deliver stable, secure services for private banking clients.

You will work closely with front‑office stakeholders and may participate in on‑call rotations, ensuring high reliability and performance of critical digital services.

Qualifikationen

• Experience in L2/L3 application support for Web and Mobile platforms, preferably in Banking or Financial Services.
• Strong SQL knowledge for querying and troubleshooting on databases (MS SQL Server, Oracle).
• Familiarity with REST APIs, HTTP/HTTPS, proxies, load balancers and security considerations.
• Awareness of security and data confidentiality; ability to handle sensitive information.
• Fluency in English and French is required; additional languages are a plus.

Aufgaben

• Provide L2/L3 support for the e‑Banking Web and Mobile platforms, ensuring timely resolution of incidents and service requests.
• Perform in‑depth technical analysis and troubleshooting across a multi‑tier architecture.
• Coordinate with development, infrastructure, and vendors to implement fixes and improvements.
• Lead problem management activities including root‑cause analysis and known error documentation.
• Contribute to change management and testing activities related to releases or infrastructure changes.
• Monitor health and performance of e‑Banking platforms and identify risk areas.
• Ensure compliance with security, data confidentiality, and regulatory requirements.

Kenntnisse

L2/L3 support

SQL/Databases

Web technologies

Mobile apps

ITSM tools

CI/CD knowledge

Unix/Linux/Windows

Security basics

Private Banking experience

Scripting basics

English

French

Analytical thinking

Problem solving

Client orientation

Communication

Initiative

Integrity

Diplomacy

Team player

Pressure management

Jobbeschreibung

Union Bancaire Privée is seeking an IT Officer focused on Level 2/3 support for client‑facing e‑Banking platforms (Web and Mobile). You will troubleshoot complex incidents, perform deep analyses, and coordinate with developers, infrastructure and vendors to deliver stable, secure services for private banking clients.

You will work closely with front‑office stakeholders and may participate in on‑call rotations, ensuring high reliability and performance of critical digital services.