Drone Technical Support Specialist - Hybrid Remote

Flyability; Paudex; Hybrid; CHF 90,000 - 120,000; Full time

Benefits offered by this job

25 vacation days

Up to 5 extra days based on seniority

Accident insurance

Flexible schedules

Remote work up to 2 days/week

Gym discounts

Swibeco benefits

Team events

Job summary

Flyability, a Swiss drone robotics scale-up, is seeking a Technical Customer Support Specialist (100%) to join our world-class team. You will be the technical frontline, tackling inquiries from customers worldwide, solving known issues, and gathering data for engineering.

Reporting to Head of Customer Support, you will investigate hardware-software interactions, write internal and customer-facing articles, and manage spare parts orders and drone repairs at HQ.

Qualifications

• 3-5 years in a technical support, field technician, or related troubleshooting role.
• Degree in Electronics, Automation, Robotics, Mechatronics, or a closely related technical field.
• Understanding of how hardware, software and post processing interact; UAV ops and computer systems are a strong asset.
• Excellent written and verbal communication skills in English; fluency in German, French or additional languages is a strong asset.
• Strong technical writing abilities to translate engineering concepts into clear customer instructions.
• Proactive, curious, organized, and capable of working autonomously with clear escalation when needed.

Responsibilities

• Technical Troubleshooting: support customers and internal stakeholders via ticketing system and phone by investigating issues and guiding users.
• System Investigation: analyze interactions between drone hardware, onboard computers, and software to diagnose problems.
• Cross-Functional Escalation: link between field and Quality/R&D; report recurring issues and package anomalies for root-cause analysis.
• Knowledge Sharing: act as internal hardware expert and share insights to improve the team.
• Technical Writing: author and maintain technical articles for knowledge base and internal docs.
• Service & Parts Logistics: process spare parts orders, track repairs and maintenance at HQ.

Skills

Technical Troubleshooting

Customer support

Technical writing

Autonomous working

Education

Bachelor's degree in Electronics/Automation/Robotics/Mechatronics

Tools

Ticketing system

Hardware debugging tools

Job description

Flyability, a Swiss drone robotics scale-up, is seeking a Technical Customer Support Specialist (100%) to join our world-class team. You will be the technical frontline, tackling inquiries from customers worldwide, solving known issues, and gathering data for engineering.

Reporting to Head of Customer Support, you will investigate hardware-software interactions, write internal and customer-facing articles, and manage spare parts orders and drone repairs at HQ.