Drone Technical Support Specialist

Flyability

Paudex

Hybrid

CHF 90,000 - 120,000

Full time

7 days ago

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Benefits offered by this job

25 vacation days

Accident insurance

Flexible schedules

Remote work up to 2 days/week

Gym membership discounts

Swibeco discounts

Team events

Job summary

Flyability in Lausanne is seeking a Technical Customer Support Specialist (100%) to be the technical frontline for customers worldwide. You’ll investigate hardware and software interactions, troubleshoot issues, and escalate complex cases to R&D when needed, reporting to the Head of Customer Support.

The role combines hands-on problem solving with knowledge-base writing and parts logistics. We look for 3–5 years in tech support and a degree in Electronics/Automation/Robotics, with strong English

Qualifications

3–5 years in a technical support, field technician, or related troubleshooting role.
Degree in Electronics, Automation, Robotics, Mechatronics, or closely related technical field.
Excellent written and verbal communication in English; German/French or additional languages are a strong asset.

Responsibilities

Technical Troubleshooting: Support customers and internal stakeholders via ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step.
System Investigation: Analyze hardware, onboard computers, and software to diagnose user problems.
Cross-Functional Escalation: Link between field, Quality/R&D; report recurring issues with actionable context for root-cause analysis.
Knowledge Sharing: Build and maintain technical articles for customer knowledge base and internal docs.
Service & Parts Logistics: Process spare parts orders and oversee drone repairs and maintenance at HQ.