Director, Global Communications Insights & Operations

Alcon; Genf; Presencial; CHF 207.000 - 274.000; Jornada completa

Descripción de la vacante

Alcon seeks a Director of Communications Insights & Operations to build and lead the Global Communications Center of Excellence in Fort Worth, TX. Translate internal, external, digital, and social data into actionable insights that drive communications strategy, strengthen corporate reputation, and demonstrate business impact.

As a strategic partner to the Communications Leadership Team, you will establish measurement standards, enhance reporting, and embed data-driven decision-making into

Formación

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +18 yrs; Assoc.+14 yrs; M.S.+7 yrs; PhD+6 yrs)
• The ability to fluently read, write, understand and communicate in English
• 10 Years of Relevant Experience

Responsabilidades

• Lead and evolve Alcon's global communications measurement framework, establishing KPIs, dashboards, reporting standards, and benchmarks that demonstrate business impact across internal, external, social, and campaign communications.
• Translate quantitative and qualitative data into actionable insights and recommendations that improve communications effectiveness, audience engagement, message delivery, and resource allocation.
• Provide reputation, media, social listening, stakeholder sentiment, and external intelligence insights to identify trends, opportunities, and potential risks that inform communications strategy and executive decision-making.
• Partner with Communications, Marketing, and agency teams to evaluate campaign performance, media impact, audience reach, and content effectiveness.
• Drive employee listening and internal communications analytics by leveraging engagement data, surveys, feedback, and sentiment insights to improve communication strategies and associate experience.
• Establish and lead the Communications Insights & Operations Center of Excellence, providing governance, measurement standards, planning support, reporting processes, and best practices across the communications function.
• Support annual and quarterly communications planning by helping teams define measurable objectives, target audiences, and success metrics while embedding data-driven decision-making into business processes.
• Lead knowledge management, process improvement, and operational excellence initiatives that streamline workflows, improve efficiency, and strengthen governance across global communications teams.
• Drive the strategy, adoption, and optimization of communications analytics, media monitoring, social listening, dashboard, and AI-enabled technologies.
• Partner with IT, Data & Analytics, HR, Marketing, and external vendors to enhance data accessibility, automation, reporting capabilities, and insight generation.

Conocimientos

Fluent English

Educación

Bachelor’s Degree or equivalent

Descripción del empleo

Alcon seeks a Director of Communications Insights & Operations to build and lead the Global Communications Center of Excellence in Fort Worth, TX. Translate internal, external, digital, and social data into actionable insights that drive communications strategy, strengthen corporate reputation, and demonstrate business impact.

As a strategic partner to the Communications Leadership Team, you will establish measurement standards, enhance reporting, and embed data-driven decision-making into