Digital Service Offerings Manager

HITACHI ENERGY UK LIMITED; Zürich; Vor Ort; CHF 120’000 - 160’000; Vollzeit

Zusammenfassung

Hitachi Energy is seeking a Digital Service Offerings Manager to define and manage digital service offerings within the Service Business Unit. This role focuses on strategic growth through innovation and collaborative development, ensuring alignment with customer needs and business objectives. The position requires strong analytical skills and a background in business or engineering, aimed at enhancing operational efficiency and customer experience.

Qualifikationen

• Experience in digital service offerings management.
• Proven expertise in market strategy and innovation.
• Strong analytical skills for business case development.

Aufgaben

• Develop and manage digital service portfolio strategies.
• Collaborate to transition to digitally enabled service solutions.
• Monitor KPIs for ongoing service improvement.

Kenntnisse

Strategic Thinking

Collaboration

Market Analysis

Innovation

Financial Acumen

Ausbildung

Master's degree in Business or Engineering

Tools

IoT Technologies

Analytics

Cloud Computing

Automation Technologies

Jobbeschreibung

The Digital Service Offerings Manager defines, manages, and commercializes digital service offerings within the Service Business Unit, identifying market opportunities and collaborating with technology teams to enhance and innovate solutions.

Reporting to the Digital Service Solution Head, this role works closely with the Digital Service Product Management Team, and BU commercial teams to develop business cases, define roadmaps, and support deployment, ensuring alignment between customer needs, business strategy, and technology to drive adoption and monetization. Additionally, the role works together with the Marketing & Sales function at the Global & Hub levels to support with strategic customer dialogues.

Key Responsibilities :

Strategic Responsibilities :

• Service Digital Portfolio / Offering Strategy : Develop portfolio strategies to package digital service solutions into comprehensive & competitive offerings, ensuring alignment with business objectives.
• Innovation & Growth : Identify new digital service opportunities by leveraging IoT, analytics, cloud, and automation technologies to enhance the customer experience and operational efficiency.
• Business Case Development : Build business cases for new digital service offerings, ensuring feasibility, commercial viability, and scalability.
• Service Transformation : Collaborate with stakeholders to transition from traditional service models to digitally enabled service solutions, ensuring alignment with Horizons X, Y, and Z strategic targets.

Operational Responsibilities :

• Service Offering Development : Support offering development and design teams by providing insights into market needs, customer feedback, and service innovation opportunities.
• Roadmap Execution : Validate implementation of digital offerings service initiatives, ensuring timely delivery and effective deployment.
• Performance Monitoring & Continuous Improvement : Define and track KPIs for digital service offerings, ensuring continuous improvement, adoption, and scalability.

Financial & Business Responsibilities :

• Revenue Growth & Commercialization : Develop pricing models, go-to-market strategies, and commercialization plans for digital services.
• Performance Monitoring and Optimization : Collaborating with marketing and sales teams to conduct data-driven analysis of sales penetration and adoption performance for digital service portfolio offerings and tracking installation base for connectivity. Present optimization solutions to improve ROI and customer satisfaction.
• Budget Management : Oversee budgets related to digital service offering development and execution.

Collaboration & Governance :

• Stakeholder Engagement : Engage with internal and external partners to align digital service initiatives with industry trends and customer expectations.
• Compliance & Risk Management : Ensure that digital service offerings comply with relevant industry regulations, cybersecurity standards, and corporate policies.

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