Deutschsprachige Kundenservice in Griechenland (m / w / d) für Microsoft

Teleperformance; Yverdon-les-Bains; Remote; CHF 30’000 - 80’000; Vollzeit

Zusammenfassung

A leading global service provider is looking for a fluent German speaker to join the Microsoft Customer Experts team in Greece. This role involves assisting customers from Germany, Austria, and Switzerland with their inquiries and providing solutions. The company offers competitive salaries, relocation support, and opportunities for professional growth in a diverse and inclusive environment.

Leistungen

Support for relocation

Competitive monthly salary

Referral program bonuses

Health care benefits

Full training

Professional growth opportunities

Community events

Free Greek language courses

Relaxing break areas

Qualifikationen

• Fluent in German and good command of English.
• Sales experience in consumer products is an asset.
• Strong communication and technical research skills.

Aufgaben

• Identify customer needs and deliver solutions.
• Guide customers through billing inquiries and transactions.
• Assist with placing orders and troubleshooting issues.
• Follow diagnostic procedures for common questions.

Kenntnisse

Excellent communication skills in German

Good command of English (B2+)

Sales experience with consumer products

Technical research skills

Advanced internet research skills

Empathetic personality

Positive and adventurous attitude

Jobbeschreibung

Are you a fluent German speaker? Join our Microsoft Customer Experts team and work in Greece with the world’s tech leader!

Microsoft collaborates with our TP in Greece, providing excellent opportunities for experienced technology enthusiasts to work with the world’s tech leader!

If you speak German fluently and wish to experience working in the world of computer software, consumer electronics, personal computers, and online platforms, grab this chance to join the German Microsoft Support team to support customers from Germany, Austria & Switzerland.

What you will do :

• Identify customers’ needs and deliver appropriate solutions, including sales
• Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
• Assist customers to place an order and resolve related issues
• Answer customers’ inquiries and troubleshoot or escalate technical issues they face, including account issues
• Follow standard diagnostic procedures, focusing on handling the most frequently asked questions effectively
• Turn every customer into a happy customer!
• Exchange ideas and solutions with colleagues!
• Enjoy your time in Greece!

What you will bring :

• Excellent communication skills in German
• Good command of English (B2+)
• Sales experience with consumer products and services (asset)
• Technical research skills to troubleshoot customer problems
• Advanced internet research skills
• An empathetic personality with strong communication skills
• A positive and adventurous attitude
• A willingness to learn and absorb knowledge and experience

What we offer :

• Support for your relocation to Greece, including flight tickets, hotel accommodation, and assistance with house searching (at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive bonuses!
• Health care benefits and discounts
• Full training by certified instructors
• Opportunities for professional growth and development
• Community events and social responsibility initiatives
• Free online Greek language courses
• Modern premises with relaxing break areas
• A Great Place to Work-Certified Company that values diversity

Moreover, this is a great opportunity to advance your career by gaining valuable experience and skills while representing one of the biggest brands worldwide. The company fosters diversity and offers equal opportunities regardless of gender, ethnicity, religion, culture, or age.

Find out more!

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