Desktop Engineering Support

Luxoft; Schweiz; Remote; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

A leading technology consultancy in Switzerland is seeking an experienced Windows Desktop Engineer to investigate and resolve issues that affect end-user experience. The ideal candidate will possess 7-10 years of relevant experience with a strong background in Windows OS and Desktop Experience tools, automating tasks and enhancing productivity. Responsibilities include troubleshooting, developing scripts, and providing user support.

Qualifikationen

• 7-10 years of experience in Windows desktop engineering or a related field.
• Subject matter expert in Windows OS internals and troubleshooting tools.
• Strong background in Desktop Experience (DEX) tools and performance optimization.

Aufgaben

• Perform advanced troubleshooting and root cause analysis for desktop issues.
• Utilize DEX to enhance user productivity and satisfaction.
• Develop automation scripts for desktop management tasks.
• Collaborate with IT teams for seamless integration of desktop systems.
• Provide expert-level user support and training.

Kenntnisse

Windows desktop engineering

Windows OS internals

Unified Endpoint Management

Desktop Experience (DEX)

PowerShell

Analytical skills

Communication

Jobbeschreibung

Overview

Project description: Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity.

Responsibilities

• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
• DEX Expertise: Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.
• Automation: Develop and implement automation scripts to streamline desktop management tasks.
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.
• User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.

Skills

Must have

• Experience: 7-10 years of experience in Windows desktop engineering or a related field
• Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.
• DEX Knowledge: Strong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
• Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.
• Automation: Experience with scripting languages such as PowerShell for automation.
• Communication: Strong verbal and written communication skills.

Nice to have

Certification