Deputy Store Manager (100%) Geneva Airport

The SWATCH Group; Genf; Vor Ort; CHF 60’000 - 80’000; Vollzeit

Zusammenfassung

A leading company in the retail sector is seeking an Assistant Manager to support the Store Manager in team leadership and sales management. This role emphasizes customer service, brand knowledge, and operational efficiency in a dynamic store environment. Ideal candidates will possess strong leadership skills, be proactive, and demonstrate excellent communication abilities.

Qualifikationen

• Strong leadership skills with experience in team management.
• Excellent communication skills and ability to engage with customers.
• Proficient in problem-solving and operational improvements.

Aufgaben

• Support the Store Manager in leading the team and achieving sales goals.
• Ensure exceptional customer service and satisfaction.
• Maintain operational excellence within the store.

Kenntnisse

Leadership

Communication

Problem Solving

Customer Service

Time Management

Tech Savvy

Jobbeschreibung

Job description

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.