Cyber Defense Customer Success Manager (SOC/SIEM)

Swiss Post Cybersecurity AG; Vaud; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Zusammenfassung

Swiss Post Cybersecurity AG is seeking a Customer Success Manager to strengthen relationships and drive value for customers in our Cyber Defense Center. You will guide onboarding, enable operational use of SOC, SIEM, and SOAR, and run security-focused reviews to manage risks and growth opportunities.

Ideal candidates have strong communication, fluency in French and English, cybersecurity interest, and experience with CRM systems to track adoption and customer health metrics.

Qualifikationen

• Experience managing customers across the full lifecycle in managed services or cybersecurity.
• Ability to translate complex products into customer-focused use cases.
• Experience with success metrics (adoption, NPS, CSat, churn risk).
• Strong cybersecurity curiosity and willingness to deepen expertise.
• Proficient in CRM systems and service reporting tools.

Aufgaben

• Serve as primary contact and build long-term relationships with assigned customers.
• Lead onboarding and implementation, ensuring early value realization.
• Help customers operationalize SOC, SIEM, and SOAR capabilities within their threat landscape.
• Conduct regular security-focused service reviews and monitor risk indicators.
• Coordinate cross-functional efforts to resolve issues and improve outcomes.
• Lead renewal discussions with Sales and identify growth opportunities.

Kenntnisse

Customer lifecycle

CRM systems

Communication skills

Cybersecurity curiosity

French & English

Jobbeschreibung

Swiss Post Cybersecurity AG is seeking a Customer Success Manager to strengthen relationships and drive value for customers in our Cyber Defense Center. You will guide onboarding, enable operational use of SOC, SIEM, and SOAR, and run security-focused reviews to manage risks and growth opportunities.

Ideal candidates have strong communication, fluency in French and English, cybersecurity interest, and experience with CRM systems to track adoption and customer health metrics.