CX Platform Manager: Salesforce & Telephony Roadmap

CoinFlip Preferred LLC; Fully; Presencial; CHF 33.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Performance-based incentives

Descripción de la vacante

CoinFlip is seeking a CX Platform Manager to own Salesforce Service Cloud configuration, telephony roadmap, and analytics. You will manage day-to-day admin tasks, troubleshoot issues, and oversee integrations to ensure a seamless customer experience.

You will lead reporting efforts and partner with leadership to prioritize enhancements across the CX tech stack. The role requires hands-on Salesforce administration, experience with contact center platforms, and strong cross-functional

Formación

• 2+ years hands-on Salesforce administration experience (Service Cloud preferred).
• Experience with a contact center/telephony platform and roadmap ownership.
• Comfort building reports and dashboards in Salesforce or similar BI tools.
• Strong communication skills across support, ops and leadership.
• Detail-oriented and able to own multiple workstreams.

Responsabilidades

• Configure and administer Salesforce Service Cloud: objects, fields, layouts, flows, rules and permissions.
• Troubleshoot user issues, maintain data hygiene and support integrations.
• Own telephony/contact center roadmap: CTI, call routing, IVR, rollouts with minimal disruption.
• Build dashboards and reports on support performance and operational trends.
• Collaborate with leadership to identify gaps and drive platform improvements.

Educación

Salesforce Administrator certification

Herramientas

Salesforce Service Cloud

BI dashboards

Descripción del empleo

CoinFlip is seeking a CX Platform Manager to own Salesforce Service Cloud configuration, telephony roadmap, and analytics. You will manage day-to-day admin tasks, troubleshoot issues, and oversee integrations to ensure a seamless customer experience.

You will lead reporting efforts and partner with leadership to prioritize enhancements across the CX tech stack. The role requires hands-on Salesforce administration, experience with contact center platforms, and strong cross-functional