CX Operations Lead - Remote, Training & Automation
Xapply
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Job summary
Xapply is seeking a CX Operations Manager based in Switzerland to lead customer experience operations. This high-impact role builds the systems that help support teams perform at their best, owning knowledge, training, quality, and performance infrastructure.
You will collaborate with BPO leadership, QA teams, and AI specialists to translate customer data into practical improvements across the support organization. The environment is remote, fast-moving, and requires initiative.
Job description
Xapply is seeking a CX Operations Manager based in Switzerland to lead customer experience operations. This high-impact role builds the systems that help support teams perform at their best, owning knowledge, training, quality, and performance infrastructure.
You will collaborate with BPO leadership, QA teams, and AI specialists to translate customer data into practical improvements across the support organization. The environment is remote, fast-moving, and requires initiative.
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