Customs Process Administrator

A.P. Moller - Maersk; Basel; On-site; CHF 70,000 - 90,000; Full time

Job summary

Maersk is seeking a Customs Process Administrator to oversee customs operations across Switzerland and France. You will manage end-to-end clearance, prepare declarations, and coordinate documentation while ensuring regulatory compliance and strong collaboration with internal teams and authorities.

The role requires experience in Swiss-French import/export procedures, fluency in German and French, and a proactive, organized approach in a fast-paced logistics environment. English is a plus.

Qualifications

• Experience in customs clearance operations for Swiss and French import/export.
• Strong knowledge of cross-border procedures and required documents.
• Background in logistics, freight forwarding, or international trade.
• Familiarity with customs and logistics software and MS Office.
• Ability to interpret regulations accurately in operations.
• Customer-focused, with strong problem-solving and communication skills.
• German and French fluency; English is an advantage.
• Valid driver's license preferred.

Responsibilities

• Manage end-to-end customs clearance activities for cross-border import and export operations between Switzerland and France.
• Prepare and process customs declarations for a diverse customer base, including corporate clients, freight forwarders, transport companies, and private individuals.
• Coordinate customs documentation, transit procedures, export/import filings, and special customs regimes in compliance with applicable regulations.
• Support customers and drivers by providing guidance on customs requirements, procedures, and documentation.
• Monitor customs-related deadlines and ensure the timely completion and closure of transit and customs files.
• Maintain accurate shipment records and update operational systems with relevant customs and shipment information.
• Liaise with customs authorities, tax representatives, customers, and internal stakeholders to ensure smooth execution of customs processes.
• Conduct operational controls, resolve administrative issues, and support the investigation and reporting of customs-related discrepancies.
• Manage cash handling activities and ensure proper filing, archiving, and maintenance of customs documentation.
• Contribute to service quality, operational excellence, and customer satisfaction while supporting team coverage and business continuity.

Skills

Customs clearance experience

Cross-border knowledge

Logistics background

Regulations interpretation

Problem solving

Communication skills

Customer focus

German and French fluency

Tools

Microsoft Office

Job description

Who we are

At Maersk, we are redefining the future of global logistics. As a global leader in integrated logistics, we have been pioneering trade for over a century- continuously pushing boundaries through innovation, digitalisation, and sustainable solutions.

With more than 100,000 colleagues across 130 countries, we bring together diverse perspectives to serve our customers and shape the future of global trade. Collaboration, inclusion, and continuous learning are at the heart of everything we do.

Join us and be part of a team that is transforming logistics on a truly global scale.

The opportunity

We are looking for a Customs Process Administrator to oversee and manage customs operations across the region. In this role, you will play a critical part in ensuring smooth customs processes, regulatory compliance, and seamless coordination between internal teams and external authorities.

What you'll be doing

• Manage end-to-end customs clearance activities for cross-border import and export operations between Switzerland and France.
• Prepare and process customs declarations for a diverse customer base, including corporate clients, freight forwarders, transport companies, and private individuals.
• Coordinate customs documentation, transit procedures, export/import filings, and special customs regimes in compliance with applicable regulations.
• Support customers and drivers by providing guidance on customs requirements, procedures, and documentation.
• Monitor customs-related deadlines and ensure the timely completion and closure of transit and customs files.
• Maintain accurate shipment records and update operational systems with relevant customs and shipment information.
• Liaise with customs authorities, tax representatives, customers, and internal stakeholders to ensure smooth execution of customs processes.
• Conduct operational controls, resolve administrative issues, and support the investigation and reporting of customs-related discrepancies.
• Manage cash handling activities and ensure proper filing, archiving, and maintenance of customs documentation.
• Contribute to service quality, operational excellence, and customer satisfaction while supporting team coverage and business continuity.

What we're looking for

• Experience in customs clearance operations, particularly Swiss and French import/export procedures.
• Strong understanding of cross-border customs processes, regulations, and documentation requirements between Switzerland and France.
• Background in logistics, freight forwarding, international trade, or a related commercial discipline. Formal customs experience is highly valued.
• Familiarity with customs and logistics systems, as well as standard Microsoft Office applications.
• Ability to interpret customs regulations and apply them accurately in operational environments.
• Customer-focused mindset with strong problem-solving and communication skills.
• Fluency in German and French, both written and spoken; English proficiency is an advantage.
• Valid driver's license preferred.
• Highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment.
• Reliable team player with a proactive attitude, strong sense of responsibility, adaptability, and the ability to work independently when required.

#RPO

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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