Customer Success Manager – EMEA

FirstIgnite; Schweiz; Remote; CHF 80’000 - 110’000; Vollzeit

Zusammenfassung

A leading startup in Switzerland is seeking a proactive, multilingual Customer Success Manager to support university clients across EMEA. The role involves onboarding, retention, and relationship management, contributing to a mission-driven company with a remote-first culture. Ideal candidates should have 2-4 years in customer success, excellent communication skills, and fluency in English plus another language.

Leistungen

Equity options

Remote-first culture

Flexible hours

Qualifikationen

• Fluency in English and at least one additional language (German, French, or Spanish preferred).
• 2-4 years of experience in customer success or account management.
• Comfortable working in a remote, fast-paced environment.

Aufgaben

• Lead onboarding for new university clients.
• Deliver training and ongoing support tailored to client needs.
• Identify and support renewal and upsell opportunities.

Kenntnisse

Communication

Relationship-building

Problem-solving

Jobbeschreibung

About FirstIgnite:\ FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.

Role Overview:\ We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. As the first CS hire outside North America, you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions.

Responsibilities

• Lead onboarding for new university clients and ensure a smooth handoff from sales
• Deliver training, platform walkthroughs, and ongoing support tailored to client needs
• Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
• Identify and support renewal and upsell opportunities in partnership with our sales team
• Create documentation and playbooks to improve client experience in EMEA
• Collect and share product feedback from users to inform roadmap decisions
• Attend occasional on-site meetings or conferences (as needed)
  
  

Qualifications

• Based in Europe with fluency in English and at least one additional language (German, French, or Spanish preferred)
• 2–4 years of experience in customer success, account management, or client-facing support (preferably SaaS)
• Comfortable working remotely in a fast-paced, startup environment
• Strong communication, relationship-building, and problem-solving skills
• Experience working with or selling into universities is a plus
  
  

Compensation & Benefits

• Competitive salary aligned with local market expectations
• Equity options in a high-growth, mission-driven company
• Remote-first culture with flexible hours
• Opportunity to help shape FirstIgnite’s customer success strategy in the region

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