Customer Success Manager

Jobtailor; Winterthur; Vor Ort; CHF 95.000 - 120.000; Vollzeit

Zusammenfassung

Jobtailor in Switzerland is seeking a customer-focused professional to support the Sales team through complex projects, guide customers from onboarding to successful adoption, and advise on payment solutions. You will coordinate across customers, partners and internal teams, assisting with integrations in hospitality and vending sectors while driving high satisfaction and long-term loyalty.

Ideal candidates bring experience in customer-facing roles, a technical interest in digital payments, and

Qualifikationen

• Experience in Customer Success, Project Management, Account Management or a comparable customer-facing role.
• Technical understanding and interest in digital payment solutions.
• Experience in hospitality, vending, POS systems or self-service solutions is an advantage.
• Structured and solution-oriented working style.
• Ability to coordinate multiple projects and stakeholders simultaneously.
• Strong communication skills and a confident manner with customers and partners.
• High level of initiative and team orientation.
• Excellent German and English skills; French is a plus.

Aufgaben

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

Kenntnisse

Customer Success

Project Management

Account Management

Coordination

Communication skills

Initiative & teamwork

German and English skills

Tools

POS systems

Self-service solutions

Payment solutions

Jobbeschreibung

Responsibilities

• Support the Sales team in executing complex customer projects
• Guide customers throughout the entire implementation and onboarding phases
• Advise customers on technical and operational payment solutions
• Coordinate between customers, partners and internal teams such as Product, Operations and Support
• Assist with integrations and rollouts in the hospitality and vending sectors
• Analyze customer requirements and develop suitable solution approaches
• Ensure high customer satisfaction and long-term customer retention
• Support escalations and problem-solving for complex issues
• Build and maintain sustainable customer relationships
• Contribute to the development of internal processes and Customer Success structures

Requirements

• Experience in Customer Success, Project Management, Account Management or a comparable customer-facing role
• Technical understanding and interest in digital payment solutions
• Experience in hospitality, vending, POS systems or self-service solutions is an advantage
• Structured and solution-oriented working style
• Ability to coordinate multiple projects and stakeholders simultaneously
• Strong communication skills and a confident manner with customers and partners
• High level of initiative and team orientation
• Excellent German and English skills; French is a plus