Customer Success Engineer

Caplena GmbH; Zürich; Vor Ort; CHF 120.000 - 160.000; Vollzeit

Zusammenfassung

A leading tech firm in Switzerland is seeking a Customer Success Specialist to enhance customer technical success from onboarding through to long-term usage. This role involves troubleshooting integration issues, setting up technical onboarding, and working closely with both Customer Success and Product teams. Ideal candidates will have strong Python and SQL skills, experience working directly with customers, and a fluent level of English. If you are curious and service-oriented, we invite you to apply.

Qualifikationen

• Experience working directly with customers is essential.
• Proficient in Python and SQL required.
• Familiarity with data manipulation techniques expected.

Aufgaben

• Own the technical success of customers from onboarding to long-term usage.
• Set up technical onboarding, including integrations and data imports.
• Troubleshoot customer data configuration and integration issues.
• Troubleshoot customer issues related to data configuration, integrations, and bugs with Product.
• Improve internal backend and data workflows to support customer success and operations.
• Act as the technical bridge between customers, Customer Success, and Product.

Kenntnisse

Customer interaction

Python

SQL

Data manipulation

Excel proficiency

Technical curiosity

Fluency in English

Empathy

Tools

SPSS

Jobbeschreibung

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.

You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success.

Key Responsibilities

• Own the technical success of customers from onboarding through long-term usage
• Set up technical onboarding, including:
  • Integrations
  • Data imports and configuration
  • Initial data validation and quality checks
• Work closely with Customer Success and Product teams to ensure smooth customer activation
• Troubleshoot customer issues such as:
  • Data configuration problems
  • Integration errors
  • Working with the Product team to resolve bugs
• Improve internal backend and data workflows to make Customer Success and customer operations more efficient
• Act as the technical bridge between customers, Customer Success, and Product

Must-Have Requirements

• Experience and strong willingness to work directly with customers
• Working knowledge of Python
• Familiarity with SQL
• Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)
• Good working knowledge of Excel
• Technical curiosity and ability to understand APIs and integrations
• Located in the EU or Switzerland
• Fluent, professional level of written and spoken English
• Patient, empathetic, and service-oriented mindset

Nice-to-have:

• Experience with data pipelines or more complex data workflows
• Previous exposure to Customer Success, Support, or Market Research
• Experience with tools like SPSS or other research/analytics platforms
• Fluency in German

We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.